Nakeya Beale
Summary
Leverage formal training and strong employability skills in customer service within the healthcare sector to contribute effectively to organizational success. Committed to thriving in dynamic environments that foster professional growth and advancement. Proven ability to enhance customer satisfaction and streamline service processes.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
Memphis , TN
01.2024 - Current
- Accurately processed prescription orders, ensuring timely customer service.
- Maintained and organized medication inventory on shelves.
- Assisted in medication preparation and labeling under pharmacist supervision.
- Educated patients on medication usage and potential adverse effects.
- Operated pharmacy software for efficient prescription and patient record management.
- Collaborated with healthcare providers to resolve prescription issues promptly.
- Trained new technicians in operational procedures and best practices.
- Prepared medications by counting, pouring, labeling, and dose verification.
- Maintained cleanliness and sanitation of facilities using industrial cleaning equipment.
Customer Service Representative/Medical
Cigna
, TN
06.2017 - 06.2024
- Educated customers on prescription benefits, eligibility criteria, copayment details, and formularies.
- Delivered exemplary customer service while addressing inquiries effectively.
- Utilized multiple computer applications efficiently to support operational goals.
- Assisted customers with troubleshooting to facilitate quick resolutions.
- Accepted feedback for continuous improvement in achieving individual and team objectives.
- Monitored call quality metrics to ensure high performance during each interaction.
- Exhibited professionalism in all customer communications across various segments.
- Conducted accurate medical coding and verified procedural accuracy for claims.
Medical Office Receptionist
Children of Mississippi Urgent Care
Jackson, MS
01.2015 - 06.2017
- Answer phone calls while providing genuine, personalized customer service.
- Office Duties such as fax, copying, and etc.
- File and organize documents.
- Utilize multitasking and time management skills to execute each task correctly and efficiently.
- Proficient in Microsoft Office, Microsoft Word, Excel, and Outlook.
- Knowledgeable of medical insurance and electronic medical record EMR system.
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
- Reports on hospitalizations including HITS census, ENS Ping, etc.
- Outstanding verbal and written communication skills.
- Billing and ICD-10 coding.
- Used systems CMS, OSCAR, LUMINX.
- Schedule patients and took payments.
Education
Certification In Manicuring - Manicurist
Gould’s Academy
Barlett , TN 04.2026 - 09.2026
High School Diploma -
Mississippi Job Corps Center
Crystal Springs, Mississippi08-2013
Skills
- Prescription processing
- Medication inventory management
- Patient education
- Pharmacy software operation
- Dose verification
- Customer relationship management
References
References are available upon request.
Timeline
Certification In Manicuring - Manicurist
Gould’s Academy
04.2026 - 09.2026
Pharmacy Technician
Walgreens Boots Alliance
01.2024 - Current
Customer Service Representative/Medical
Cigna
06.2017 - 06.2024
Medical Office Receptionist
Children of Mississippi Urgent Care
01.2015 - 06.2017
High School Diploma -
Mississippi Job Corps Center