Nakia Campbell
Detroit
Summary
Dynamic and results-driven Human Resources Business Partner, Operations Manager, Notary Public, and Professional Facilitator/Trainer with a proven track record of fostering corporate and personal growth. Expertise in team leadership, recruitment, and management contributes to the development of high-performing teams. Highly organized and disciplined, with exceptional interpersonal skills that inspire and motivate others within a collaborative environment. Proficient in business administration and skilled at coordinating with management and cross-functional teams to streamline daily operations and drive organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Resources Sr. Generalist
Ford Motor Company (Millennium Staffing)
Dearborn, MI
11.2016 - Current
- Collaborated with cross-functional teams to enhance employee compensation and benefits programs.
- Facilitated confidential, equitable, and timely consultations to support employee needs and promote a positive workplace culture.
- Oversaw voluntary health care appeals process, leading investigations into employee concerns. Coordinated research and preparation of materials for benefits committee review. Managed documentation and member correspondence with various medical vendors.
- Directed resolution of escalated health care inquiries to enhance employee experience and optimize investigation workflows.
- Analyzed health plan issues and formulated strategic recommendations for benefits leadership, addressing self-insured plan appeals and complex inquiries related to benefit plans.
- Delivered essential information to Ford and UAW leadership and clinical operations to enhance decision-making processes.
- Supported UAW joint programs and analyzed collective bargaining agreements to enhance labor relations.
- Coordinated and validated updates to statements of work plan documents and benefit communications, ensuring alignment with expert insights and organizational standards.
- Facilitated and implemented campaigns aimed at enhancing employee awareness of available benefits plan options.
- Administered tuition assistance program to enhance employee development and retention.
- Led initiatives to enhance compliance with health and welfare benefit regulations. Partnered with legal counsel and subject matter experts to drive operational excellence in benefits administration.
- Designed and implemented structured workflows and documentation to enhance project efficiency in health and welfare programs.
- Assisted in managing HCM and PeopleSoft HRIS system interfaces. Support teams in troubleshooting system issues. Helped maintain data integrity across HR platforms.
- Directed and organized mail services to enhance inter-departmental communication.
- Coordinated logistics and vendor participation for annual benefit fairs, ensuring a comprehensive showcase of employee benefits.
- Executed comprehensive investigations to uphold HIPAA standards and protect patient privacy rights.
- Executed departmental access audits and conducted annual file reviews to enhance security compliance.
- Organized and updated documentation in alignment with regulatory retention requirements.
- Administered unemployment claims and benefits to support workforce stability in Michigan.
- Coordinated and processed procurement requests, streamlining supply chain operations.
- Directed and executed various special projects and assignments to support organizational objectives.
Professional Trainer and Facilitator
City of Detroit – Department of Elections Trainer
Detroit, MI
11.2017 - Current
- Developed and delivered comprehensive training programs to equip poll workers with essential knowledge for effective election operations.
- Identified skill deficiencies among poll workers to facilitate targeted course assignments.
- Conducted thorough evaluations of training software and hardware to ensure operational readiness for training programs.
- Conducted evaluations of materials to guarantee precision upon distribution to poll workers.
- Delivered tailored personal training services to address individual client needs and goals.
- Engaged in seasonal employment to support operational demands and customer service needs.
Human Resources Generalist
American Axle and Manufacturing
11.2011 - 08.2015
- Facilitated confidential and equitable consultations to support employees and promote a fair and effective workplace.
- Fostered trust-based connections with all stakeholders to support organizational objectives.
- Administered employee benefits programs, delivering education and conducting healthcare comparison analysis to optimize employee choices.
- Coordinated efforts to align global team objectives with business unit goals.
- Oversaw talent retention strategies to enhance employee engagement and satisfaction.
- Facilitated the end-to-end recruitment process, ensuring effective candidate evaluation and alignment with market needs.
- Facilitated employee career growth and performance evaluations, ensuring compliance with termination protocols when necessary.
- Coordinated leave management for FMLA, LOA, and bereavement, facilitating employee support and operational continuity.
- Managed logistics and support for college recruiting events and intern/co-op program operations.
- Achieved seamless onboarding experiences through effective management of pre-employment screenings and tests. Enhanced new hire orientation programs, resulting in improved employee engagement. Streamlined offboarding processes to ensure compliance and positive exits.
- Navigated sensitive employee counseling regarding EEO charges and ADA issues, fostering a supportive environment for resolution.
- Monitored and enforced compliance with company policies, business principles, and applicable federal, state, and local laws.
- Facilitated comprehensive support for corporate HR department's executive leadership, managers, and supervisors, focusing on labor relations.
- Managed special projects focused on employee relations while ensuring adherence to EEO/AAP regulations.
- Supported UAW joint programs and provided interpretation of collective bargaining agreements to ensure compliance and understanding.
- Coordinated and managed immigration services processing for employees, streamlining workflows and enhancing operational efficiency.
- Facilitated comprehensive performance appraisals and implemented talent management practices to support organizational growth.
- Processed inquiries while maintaining a high level of professionalism and safeguarding sensitive information.
- Utilized knowledge of human resources management principles to support employee development and compliance.
- Assisted in identifying potential leaders for future roles. Supported development of training programs for succession candidates. Collaborated with management to create succession plans for key positions.
- Implemented and managed HR projects and initiatives to streamline processes and support workforce development.
- Optimized PeopleSoft HRIS system interface for enhanced user experience.
- Addressed various assigned duties, enhancing team efficiency.
Site Manager - Service & Operations (Client Location)
OCE Business Services – Southfield, MI
Southfield, MI
03.2001 - 02.2010
- Directed management of 18 direct reports to enhance team performance, streamline scheduling, and maintain sufficient staffing levels.
- Developed and executed new service protocols to elevate customer satisfaction and operational efficiency.
- Directed management of print center and mailroom services to support organizational communication needs.
- Facilitated employee education and coaching on benefits, including comprehensive healthcare comparison analysis.
- Directed and oversaw operations of customer service team to enhance service delivery.
- Coordinated discussions between client and office business services, resulting in successful renewal of service agreement.
- Directed management of print center and mailroom services to support organizational communication needs.
- Managed financial performance of client accounts by maintaining detailed P&L account statements.
- Managed interactions with legal personnel to ensure all court filings met regulatory requirements and were executed efficiently.
- Oversaw management of departmental financial records, focusing on billing chargebacks and the preparation of monthly reports. Streamlined spreadsheet organization to enhance financial oversight and accuracy.
- Achieved successful recruitment of qualified candidates through effective strategies. Enhanced employee growth by implementing career development programs. Improved overall performance management processes, including handling terminations with professionalism.
- Conducted thorough quality checks and resolved troubleshooting issues to maintain integrity of production legal documentation.
- Conducted assessments of site environments and formulated recommendations for operational improvements.
- Oversaw facility operations to enhance efficiency and safety standards. Led initiatives to optimize maintenance processes and reduce operational costs. Collaborated with cross-functional teams to implement strategic improvements in facility management.
Education
Bachelor of Science - Human Resources Development
Oakland University
Rochester, MIAssociate of Arts - Liberal Studies
Oakland Community College
Royal Oak, MISkills
- HRIS management
- Skilled in utilizing Microsoft Office applications
- SharePoint collaboration tools
- Intranet management
- Webex and Teams integration skills
Affiliations
Society for Human Resources Management
Certification
Certified HIPAA Professional
Interests
Commissioned Notary Public, The Parade Company (Volunteer)
Timeline
Professional Trainer and Facilitator
City of Detroit – Department of Elections Trainer
11.2017 - Current
Human Resources Sr. Generalist
Ford Motor Company (Millennium Staffing)
11.2016 - Current
Human Resources Generalist
American Axle and Manufacturing
11.2011 - 08.2015
Site Manager - Service & Operations (Client Location)
OCE Business Services – Southfield, MI
03.2001 - 02.2010
Bachelor of Science - Human Resources Development
Oakland University
Associate of Arts - Liberal Studies
Oakland Community College