Nakia McLendon
Charlotte,NC
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Global Life Liberty National
10.2019 - 08.2025
- Assisted clients in understanding insurance policy options and coverage details.
- Conducted market research to identify potential clients and assess needs.
- Developed skills in utilizing customer relationship management (CRM) systems for client interactions.
- Utilized CRM software to manage client relationships.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
Night Auditor
Kroger
01.2015 - 08.2019
- Supervised nightly operations, ensuring accuracy in financial reporting and guest transactions.
- Conducted comprehensive audits of daily revenues, identifying discrepancies and implementing corrective actions.
- Managed front desk activities, providing exceptional customer service to enhance guest experiences.
- Trained and mentored new staff on auditing procedures and policies for operational efficiency.
Assist Floor Manager
Best Buy
05.2009 - 12.2014
- Supervised daily operations to ensure high standards of service and efficiency.
- Trained and mentored staff on best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling processes to enhance workforce productivity and coverage.
- Ensured customer satisfaction by swiftly resolving complaints and inquiries.
Education
No Degree -
North Carolina A&T State University
Greensboro, NC04-2028
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
Global Life Liberty National
10.2019 - 08.2025
Night Auditor
Kroger
01.2015 - 08.2019
Assist Floor Manager
Best Buy
05.2009 - 12.2014
No Degree -
North Carolina A&T State University
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