Nakia Rudison
Atlanta ,GA
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Allcare Medical Family Practice. Expert in customer service and cash handling, enhancing patient satisfaction through efficient appointment management and strong interpersonal skills. Proven ability to maintain confidentiality and foster trust, ensuring a welcoming environment for all visitors.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Allcare Medical Family Practice & Expressmed Clinic
Atlanta, GA
09.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Medical Receptionist
Atlanta Urgent Care
Atlanta, GA
05.2023 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Grady Memorial High School
Atlanta, GA05.2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
Timeline
Front Desk Receptionist
Allcare Medical Family Practice & Expressmed Clinic
09.2024 - 02.2025
Medical Receptionist
Atlanta Urgent Care
05.2023 - 09.2024
Grady Memorial High School