Nakia Weatherspoon
New Orleans,LA
Summary
Experienced in hospitality and customer service. Provides warm and friendly atmosphere by assisting individuals with difficult situations. Enjoy working with team members to deliver the best possible organizations experience. Details oriented with proven ability to exceed in fast-paced environments. Well-versed in sales, management, and account receivable.
Overview
9
9
years of professional experience
Work History
Night Auditor
Le Pavillon Hotel
07.2021 - 09.2025
.
- Managed guest check-ins and check-outs, providing exceptional customer service during night operations.
- Conducted thorough audits of accounts, identifying discrepancies and resolving issues promptly.
- Generated nightly reports on revenue, occupancy rates, and outstanding balances for management review.
Assistant General Manager
Wyndham Garden
10.2019 - 03.2020
- Coordinated daily hotel operations to enhance guest experience and satisfaction.
- Booked large group blocks for conferences, seminars, wedding and others events.
- Analyzed guest feedback and operational metrics to identify areas for improvement.
- Hotel finances - Invoices
- Supervise fast paced front desk operations and guest needs
Night Auditor
Wingate Hotel
01.2017 - 10.2019
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Reconciled daily transactions and prepared financial reports for management review.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05-2007
Skills
- Customer service
- Front desk operations
- Account balancing
- Financial reporting
- Administrative Service
- Multitasking
Timeline
Night Auditor
Le Pavillon Hotel
07.2021 - 09.2025
Assistant General Manager
Wyndham Garden
10.2019 - 03.2020
Night Auditor
Wingate Hotel
01.2017 - 10.2019
High School Diploma -
West Jefferson High School