Nakia Yearling
Shreveport,LA
Summary
Dedicated and reliable professional with strong work ethics. Possessing a natural ability to quickly grasp new concepts and adapt to changing environments. Commitment to excellence drive consistent delivery of high-quality results. Seeking an opportunity to channel determination and ambition into fulfilling a long-term career.
Overview
23
23
years of professional experience
Work History
Patient Navigator
Ochsner LSU Health
Shreveport, LA
04.2025 - Current
- Coordinated patient care plans to enhance access to services and resources.
- Assisted patients in navigating healthcare systems, scheduling appointments, and obtaining necessary referrals.
- Educated patients on treatment options, insurance processes, and available support services.
- Collaborated with healthcare teams to ensure continuity of care and address patient concerns effectively.
Customer Service Representative
Fort Sill National Bank
Shreveport, LA
02.2023 - 04.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained up-to-date knowledge of bank products to provide tailored recommendations to customers.
- Provided exceptional service in high-pressure situations, enhancing customer satisfaction rates.
- Collaborated with team members to identify process improvements for operational efficiency.
- Trained new staff on customer service procedures and banking systems to ensure consistency.
- Handled account openings, closures, and updates while adhering to security protocols.
Assembly Line Production Worker
Port City Cleaners
Shreveport, LA
07.2018 - 06.2022
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections to maintain high standards of finished clothing.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
Technical Advisor
Conduent
08.2021 - 02.2022
- Utilize analytical skills and attention to detail to resolve technical challenges for high inbound call volume.
- Demonstrate customer-centricity with each customer interaction while successfully achieving efficiency and quality targets.
- Successfully achieved KPI targets by utilizing multitasking and operational skills to optimize efficiency.
Shift Supervisor
CVS Pharmacy
Shreveport, LA
08.2017 - 06.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, coordinating stock replenishment to minimize disruptions.
- Implemented process improvements that increased workflow efficiency within the pharmacy department.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cook 1
Eldorado Resort Casino
Shreveport, LA
11.2006 - 08.2012
- Prepared and cooked diverse menu items according to established recipes and standards.
- Ensured food safety and sanitation practices were consistently followed in kitchen operations.
- Collaborated with kitchen staff to optimize workflow during high-volume service periods.
- Trained new team members on cooking techniques and safety protocols to enhance team efficiency.
- Monitored inventory levels, minimizing waste while ensuring availability of essential supplies.
- Developed seasonal menu items, incorporating fresh ingredients to improve customer satisfaction.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Customer Service Cashier
McDonald's
Shreveport, LA
03.2003 - 04.2007
- Processed customer transactions quickly and accurately, ensuring efficient service delivery.
- Maintained cleanliness and organization of workstations, enhancing overall customer experience.
- Assisted in training new team members on cash handling procedures and customer service protocols.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates through effective communication.
- Monitored inventory levels and restocked supplies as needed to maintain operational efficiency.
- Implemented promotional strategies to boost sales during special events and campaigns.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Pharmacy Technician
Ayers Career College
Shreveport, LA05-2017
Skills
- Medical terminology
- Healthcare
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Multitasking
- Reliability
Timeline
Patient Navigator
Ochsner LSU Health
04.2025 - Current
Customer Service Representative
Fort Sill National Bank
02.2023 - 04.2025
Technical Advisor
Conduent
08.2021 - 02.2022
Assembly Line Production Worker
Port City Cleaners
07.2018 - 06.2022
Shift Supervisor
CVS Pharmacy
08.2017 - 06.2021
Cook 1
Eldorado Resort Casino
11.2006 - 08.2012
Customer Service Cashier
McDonald's
03.2003 - 04.2007
Pharmacy Technician
Ayers Career College