Hi, I’m
Nakiaya Ealey
Grayson,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
5
years of professional experience
Work History
Results physiotherapyAtlanta, GA
Office Coordinator
01.2023 - Current
Job overview
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
- Collaborated closely with clinic director to effectively smooth and improve office operations.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed files and records to obtain information and respond to requests.
The Pointe at Preston Ridge, GA
Customer Service, Leasing Agent
11.2019 - 12.2022
Job overview
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Travel to different properties to assist and fill in for other leasing agents
- Create and maintain a welcoming office environment for residents by hosting fun filled community events
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Utilize Property management so ware (OneSite, Valence Doc, and Blue moon)
- Ability to type 35-40 wpm Proficient level Excel, Word, and Outlook
Texas RoadhouseSnellville, Ga.
Server
05.2018 - 07.2019
Job overview
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Salem High SchoolConyers, GA
05.2016
Skills
- Customer Service
- Customer Complaint Resolution
- Outstanding Communication Skills
- Customer Relationship Management (CRM)
- Documentation and Reporting
- Upselling
- File Management
- Billing Inquiries
- Inbound Call Management
- Problem Resolution
Timeline
Office Coordinator
Results physiotherapy
01.2023 - Current
Customer Service, Leasing Agent
The Pointe at Preston Ridge
11.2019 - 12.2022
Server
Texas Roadhouse
05.2018 - 07.2019
Salem High School
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