Nakiera Coleman
Arlington
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
AIS Healthare
Ridgeland
10.2025 - Current
- Prepared and compounded medications according to standard operating procedures to ensure patient safety and medication efficacy.
- Maintained clean work environment to uphold safety standards and regulatory compliance.
- Operated compounding equipment and maintained proper functioning.
- Verified accuracy of all prepared products before dispensing.
- Collaborated with peers, technicians, and pharmacists to efficiently prioritize and complete medication orders.
Pharmacy Technician
Walgreens
Clinton
09.2024 - 10.2025
- Supported pharmacists in preparing and accurately dispensing medications, ensuring patient safety and adherence to prescriptions.
- Provided patients with medication information and guidance, fostering understanding and compliance with treatment plans.
- Ensured compliance with safety and health regulations in pharmacy operations.
- Executed data entry for patient profiles, billing information, and prescription orders into pharmacy software, maintaining accurate records for efficient operations.
- Managed filing of prescriptions, both electronically and manually.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Customer Service Coordinator
Baptist Medical Center
Clinton
04.2024 - 08.2024
- Coordinated appointment scheduling across multiple departments and services to streamline patient flow.
- Assisted patients with registration and insurance verification processes.
- Implemented standard operating procedures for customer service operations.
- Delivered customer service support via phone and email, ensuring patient inquiries and concerns were addressed promptly.
- Oversaw daily operations including appointment scheduling, paperwork management, and document filing to maintain organizational efficiency.
Mobile Expert
T Mobile
Pearl
05.2023 - 06.2024
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Educated customers on device features and functionalities for optimal use.
- Maintained up-to-date knowledge of T-Mobile products and promotions for effective selling.
- Demonstrated strong communication skills while engaging with diverse customer demographics.
- Recommended additional accessories or services that would complement the customer's device experience.
- Maintained inventory of all product accessories including chargers and cases that were available for purchase in store or online.
Customer Service Associate
Walmart
Clinton
03.2020 - 01.2023
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Assisted customers with product inquiries and provided recommendations.
- Processed transactions accurately and efficiently at the cash register.
- Facilitated returns, exchanges, and refunds, streamlining customer satisfaction process.
- Trained new associates on customer service protocols, enhancing team efficiency.
- Operated financial software to track transactions and maintain records.
- Managed inventory levels and assisted with product placement strategies.
- Assisted in receiving shipments and verifying product accuracy.
Education
High School Diploma -
Raymond High School
Raymond, MS05-2022
Skills
- Prescription verification
- Accuracy verification
- Medication compounding
- Health records management
- Regulatory compliance
- HIPAA compliance
- Inventory management
- Supply restocking
- Appointment scheduling
- Multitasking skills
- Problem solving
- Attention to detail
- Patient communication
Certification
- Pharmacy Technician
- EPIC System Training
Timeline
Pharmacy Technician
AIS Healthare
10.2025 - Current
Pharmacy Technician
Walgreens
09.2024 - 10.2025
Customer Service Coordinator
Baptist Medical Center
04.2024 - 08.2024
Mobile Expert
T Mobile
05.2023 - 06.2024
Customer Service Associate
Walmart
03.2020 - 01.2023
High School Diploma -
Raymond High School