NAKIESHA TOWNSEND
Wilmington Manor,DE
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
Work History
Clinical Services Specialist
American Red Cross
Philadelphia, PA
04.2023 - Current
- Ensured compliance with all regulatory standards related to clinical services provisioning.
- Attended continuing education classes related to clinical services provisioning.
- Collaborated with other departments within the facility concerning quality assurance initiatives.
- Cleaned and maintained medical equipment following procedures and standards.
Lab Support Supervisor
chester county hospital
West Chester, PA
01.2022 - 11.2024
- Directed and supervised team of 48 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Apheresis Technician Team Lead
American Red Cross
Philadelphia, PA
02.2008 - 01.2022
- Assisted in the collection of platelets, red cells, and plasma using automated apheresis equipment.2w3
- Performed donor interviews to ensure eligibility for donation.
- Maintained accurate records of all donations and dispositions of products collected.
- Reviewed donor medical history and laboratory results for accuracy before each donation session.
Education
Some College (No Degree) - Business Administration And Management
Eastern University
Wayne, PASkills
- Phlebotomy
- Procedure Assistance
- Medical Terminology
- Therapeutic Procedures
- Aseptic Technique
- Blood Collection
- Infection Control
- Team Building
- Professionalism
- Staff Management
- Processes and Procedures
Timeline
Clinical Services Specialist
American Red Cross
04.2023 - Current
Lab Support Supervisor
chester county hospital
01.2022 - 11.2024
Apheresis Technician Team Lead
American Red Cross
02.2008 - 01.2022
Some College (No Degree) - Business Administration And Management
Eastern University
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