Nakiya Ratliff
Lubbock
Summary
Responsible individual with good judgment, time management, and a flexible schedule. I am a diligent worker and can be relied upon to help your company achieve its goals. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. I also possess exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
7
7
years of professional experience
Work History
Business Sales Consultant
AT&T Call Center
03.2025 - Current
- Assisted customers in navigating billing inquiries related to wireless mobility and landline accounts, ensuring clarity and support.
- Managed troubleshooting processes and facilitated technician assignments for efficient repair and installation services.
- Streamlined workflows by effectively utilizing multiple programs to address customer needs promptly.
- Analyzed and refined customer plans to maximize satisfaction and loyalty.
- Developed and implemented customer plans to enhance client benefits and satisfaction.
- Achieved compliance with establish criteria for payout and bonus eligibility
Radiology Assistant
Center of Orthopedic Surgery
06.2024 - 03.2025
- Assisted in patient preparation for radiological procedures to ensure comfort and safety.
- Coordinated patient check-in procedures and maintained accurate filing of X-ray discs obtained from other hospitals.
- Coordinated with healthcare professionals to ensure accurate and efficient delivery of X-ray requests.
- Provided exceptional service by welcoming customers and guiding them to the X-ray department.
- Scanned and indexed patient records, ensuring quick retrieval for medical staff.
Wfh Outbound Call Center Agent
Windy City Call Center
02.2024 - 06.2024
- Managed outbound calls to engage potential customers and promote services
- Presented pricing and promotional options for sunroom vinyls and windows.
- Managed customer handovers to organize no-cost home assessment appointments, ensuring seamless service delivery.
- Crafted rebuttals to effectively engage customers regarding trending deals.
- Reviewed and optimized strategic approaches to support effective call management.
Server
Ken Chan Ramen
08.2023 - 12.2023
- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy by effectively communicating with kitchen staff, minimizing errors during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
VXI
11.2022 - 08.2023
- Prioritized tasks effectively while managing multiple projects at one time.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues. He l .
- Established rapport with clients by delivering attentive and polite interactions.
- Coordinated customer support by organizing AAA and Uber services for roadside assistance.
- Facilitated customer inquiries regarding balance details and managed EBT card maintenance to enhance user experience.
Patient Transporter
University Medical Center
12.2021 - 07.2022
- Facilitated safe and efficient transportation of patients to and from medical appointments and procedures.
- Engaged with patients during transport to provide comfort and alleviate anxiety.
- Operated moveable beds and wheelchairs to facilitate patient transport between areas.
- Demonstrated exceptional customer service skills while engaging with patients, family members, and healthcare staff.
- Executed tasks efficiently while maintaining prolonged standing and walking throughout the workday.
Cashier
Rosas Cafe
10.2018 - 12.2021
- Executed opening and closing procedures, including cash register reconciliation, inventory restocking, and facility cleaning.
- Provided efficient and courteous service to customers.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Resolved customer complaints professionally in accordance with company policy.
Education
Associate of Science -
South Plains College
Levelland, US05.2022
HIGH SCHOOL DIPLOMA -
Monterey High School
Lubbock, US05.2020
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Managed comprehensive documentation processes to ensure accuracy and compliance
- Collaborated with colleagues to ensure a steamless work environment
- Managed billing inquiries to ensure timely resolution and customer satisfaction
- Exhibited composure and professionalism in high-pressure situations
- Demonstrated exceptional verbal and written communication abilities
Timeline
Business Sales Consultant
AT&T Call Center
03.2025 - Current
Radiology Assistant
Center of Orthopedic Surgery
06.2024 - 03.2025
Wfh Outbound Call Center Agent
Windy City Call Center
02.2024 - 06.2024
Server
Ken Chan Ramen
08.2023 - 12.2023
Customer Service Representative
VXI
11.2022 - 08.2023
Patient Transporter
University Medical Center
12.2021 - 07.2022
Cashier
Rosas Cafe
10.2018 - 12.2021
Associate of Science -
South Plains College
HIGH SCHOOL DIPLOMA -
Monterey High School