Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Nakiyah Ellerbe

Rock Hill,SC

Summary

Chemical engineering professional with practical internship experience in process optimization and laboratory analysis. Known for strong collaboration and adaptability in dynamic work environments. Displays analytical thinking and technical proficiency in chemical process design.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Walgreens
01.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Customer Service Representative- Behavioral Health

CVS
11.2019 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor - Chemical Engineering

University of South Carolina
Columbia, SC
12.2024

Associate Of Applied Science - Chemical Engineering

Midlands Technical College
West Columbia, SC
12.2022

Northwestern High School
Rock Hill
06.2018

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Supply restocking
  • Drug inventory control
  • Labeling accuracy

Internships

University of South Carolina January 2024- July 2024

Tasked with building a fluidized bed dryer that would test different catalyst and their rate of speed.

Timeline

Pharmacy Technician

Walgreens
01.2024 - Current

Customer Service Representative- Behavioral Health

CVS
11.2019 - 04.2023

Bachelor - Chemical Engineering

University of South Carolina

Associate Of Applied Science - Chemical Engineering

Midlands Technical College

Northwestern High School

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