Nakkia Wilkins
Sterling Heights
Summary
Skilled skincare specialist with strong expertise in esthetic treatments and client care. Known for effective team collaboration and adaptability in fast-paced environments. Capable of delivering high-quality results through knowledge in skin analysis, facials, and product recommendations. Trusted for reliability and commitment to excellence in client satisfaction.
Overview
1
1
Certification
Work History
Front Desk Receptionist
Massage Luxe Spa
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Prep Towels, turn on steamers , set up beds for the Estheticians and Massage Therapists. n
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Education
Esthetician
L'esprit Academy
Southfield, MI07-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling appointments
- Lash Clusters
- Waxing
- Facial Services
Certification
- Certified Lash Extension/Cluster Artist
- Certified in Brow Wax and Tint
- Dermalogica Certified
Timeline
Front Desk Receptionist
Massage Luxe Spa
Esthetician
L'esprit Academy
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