Nakye Serna
Carrollton,TX
Summary
Server with experience supporting busy dining rooms through attentive table service, wine pairing suggestions, and smooth order handling. Recognized for calm customer concern resolution, reliable opening and closing duties, and support training new servers. Brings strong communication and a steady approach to guest satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Sixty Vines
Dallas, Texas
02.2026 - 09.2026
- Provided attentive service that contributed to customer satisfaction for a high volume of daily guests.
- Crafted custom flight selections and tailored orders for first-time guests to elevate overall experience.
- Developed wine list and recommended pairings to elevate dining experience with scratch-made dishes.
- Executed opening and closing duties, including setup of dining room and restocking supplies, to ensure smooth service.
- Facilitated training sessions for new servers to enhance service quality.
Door-to-Door Sales Representative
Caliber Smart
02.2025 - 01.2026
- Increased sales by establishing rapport with potential customers and providing tailored product presentations that addressed their specific needs.
- Built trust with potential clients through transparent communication and honest assessments, ensuring alignment with their individual needs.
- Shared insights and learned from colleagues during regular sales team meetings to align on collective goals and enhance performance.
- Collaborated with sales representatives to develop strategies that enhanced teamwork and aligned efforts toward shared sales goals.
Server
Ellies
09.2024 - 02.2025
- Resolved customer complaints and concerns, enhancing guest satisfaction and loyalty.
- Collaborated with team members during busy shifts to improve workflow and elevate guest experiences.
- Built strong relationships with regular customers, contributing to a welcoming atmosphere and repeat visits.
- Maintained clean and orderly dining area, contributing to a pleasant atmosphere for guests.
- Cleared and set tables for incoming guests to maintain a tidy dining environment. to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Kitchen Assistant
Laredo Tacos
06.2024 - 08.2024
- Prepared fruits and vegetables by washing, peeling, and cutting in advance for streamlined food preparation.
- Cleaned and sanitized dishes and utensils while ensuring adequate supplies for busy service periods.
- Maintained cleanliness and order of workstations to ensure smooth kitchen workflow.
- Ensured kitchen stations were clean and organized to support team operations.
Server
IHOP
12.2023 - 05.2024
- Increased sales through effective upselling and in-depth knowledge of menu items, specials, and promotions.
- Enhanced guest satisfaction by promptly addressing needs and providing personalized service.
- Explained menu options and guided guests with food allergies toward safe choices.
- Processed orders, bills, and complimentary items through the POS system with accuracy and speed.
- Replenished supplies during slow periods to keep service ready for peak volume.
Education
High School Diploma -
Klein Collins High School
Spring, TX06-2024
Skills
- Wine knowledge
- Menu knowledge
- Sales techniques
- Customer service
- Dining area maintenance
- Employee training
- Conflict resolution
- Team member support
- Excellent communication
References
Ashley Allardyce ( General Manager for Ellies ) ~ (214)-850-9664
Arjuna Rosario ( Manager and Employer for Caliber Smart ) ~ (352)-922-0066
Haliey ( Manager for IHOP ) ~ (817)-495-2447
Chris ( Manager for Sixty Vines ) ~ (972)-951-1004
Certification
- Texas Food Handlers
- Texas Alcohol Beverage Certification
Timeline
Server
Sixty Vines
02.2026 - 09.2026
Door-to-Door Sales Representative
Caliber Smart
02.2025 - 01.2026
Server
Ellies
09.2024 - 02.2025
Kitchen Assistant
Laredo Tacos
06.2024 - 08.2024
Server
IHOP
12.2023 - 05.2024
High School Diploma -
Klein Collins High School