Hi, I’m
Nala Hubbard
Medical Assistant
Jacksonville,FL
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
years of professional experience
Work History
Upperline HealthJacksonville , Florida
Medical Assistant
12.2022 - Current
Job overview
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Rogers Cain MDJacksonville , FL
Medical Assistant
11.2021 - 04.2022
Job overview
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Tested and recorded blood glucose levels.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified appropriate lab couriers picked up collected lab specimens.
Amazon Fulfillment Center Jacksonville, FLORIDA
Warehouse Associate
08.2020 - 12.2020
Job overview
- Wrapped pallets in shrink wrap prior to loading.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Worked safely around moving machinery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Gate Petroleum CompanyJacksonville , Florida
Cashier
02.2020 - 07.2020
Job overview
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
Camellia At Deerwood Jacksonville , Florida
Restaurant Server
10.2017 - 06.2019
Job overview
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification to enforce age regulations for alcoholic beverages.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Johnny Jada MD Pediatrics Jacksonville , Florida
Medical Assistant Intern
08.2019 - 10.2019
Job overview
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
- Assisted physicians in follow-through of care.
- Measured patient pulse oximetry.
- Prepared initial patient charts for admission.
- Attended required training, education and meetings.
- Measured patient spirometry.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Taco BellJacksonville , FL
Cashier
04.2016 - 04.2017
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged and displayed merchandise as required.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
Concorde Career InstituteJacksonville, FL
Diploma from Medical Assistant
10-2019
University Overview
- Dean's List 1st term 2019
- Majored in Medical Assistant
Englewood High SchoolJacksonville, FL
Diploma
04-2017
Skills
- Medical Billing and Coding
- Medical Records
- Multi-tasking skills
- Communication
- CPR Certification
- EMR / EHR
- Insurance claims
- Patient-focused care
- Scheduling
- Phlebotomy
- Vital signs
- HIPAA
- Adaptable
- Compassionate
- Money handling abilities
- Strategic sales knowledge
- Multi-line phone talent
- Stocking and replenishing
- Retail store support
- Time Management
- Microsoft Outlook
- EMR Systems
- Writing
- Instructing
- Microsoft Access
- Microsoft SharePoint
- Dictation and Transcription
- Microsoft Office
- Customer Service
- Direct Patient Care
- Charting Expertise
- Simple Dressings
- X-Ray Processing
- Active Listening
- First Aid
- Sterilize Instruments
- Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Upperline Health
12.2022 - Current
Medical Assistant
Rogers Cain MD
11.2021 - 04.2022
Warehouse Associate
Amazon Fulfillment Center
08.2020 - 12.2020
Cashier
Gate Petroleum Company
02.2020 - 07.2020
Medical Assistant Intern
Johnny Jada MD Pediatrics
08.2019 - 10.2019
Restaurant Server
Camellia At Deerwood
10.2017 - 06.2019
Cashier
Taco Bell
04.2016 - 04.2017
Concorde Career Institute
Diploma from Medical Assistant
Englewood High School
Diploma
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