Naleah Boyers
Holland,MI
Summary
Dynamic and dedicated professional with a strong background in customer service at Saugatuck Dune Rides. Known for exceptional patience and empathy, I effectively resolved guest inquiries and enhanced satisfaction. Proficient in point-of-sale systems, I also contributed to team success by training new cashiers on operational excellence.
Overview
3
3
years of professional experience
Work History
Cashier
Saugatuck Dune Rides
Saugatuck, MI
06.2022 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Receptionist & Cleaner
Old Pike Cottages
Saugatuck, MI
09.2022 - 08.2023
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted in resolving guest inquiries and complaints, enhancing overall satisfaction.
- Maintained accurate records of reservations and cancellations using property management software.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Science - Environmental Science
University of Michigan
Ann Arbor, MI05.2027
Skills
- Customer service
- Patience and empathy
- Team collaboration
- Work ethic and integrity
Timeline
Receptionist & Cleaner
Old Pike Cottages
09.2022 - 08.2023
Cashier
Saugatuck Dune Rides
06.2022 - 08.2025
Bachelor of Science - Environmental Science
University of Michigan