Nalla Parker
San Angelo,TX
Summary
Hardworking and passionate candidate with strong organizational skills eager to secure entry-level secretary position. Ready to help team achieve company goals. Driven, organized, and dependable.
Overview
3
3
years of professional experience
Work History
General Manager
Kung Fu Noodle
12.2023 - 03.2024
- Cultivated strong relationships with clients, vendors, and employees to ensure long-term success and loyalty.
- Handled problematic situations with clients to assist employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed employee reviews, training, schedules, and payroll.
- Monitored daily cash discrepancies and inventory shrinkage.
- Reported issues to higher management with great detail.
Assistant Manager
MASA Sushi Bar & Japanese Grill
08.2022 - 03.2024
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Server
MASA Sushi Bar & Japanese Grill
08.2022 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods of over 75 guests without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training 15 new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
MASA Sushi Bar & Japanese Grill
08.2022 - 03.2024
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, handling up to $2,000, ensuring accurate accounting at end of each shift.
Server
8 Eleven Modern Bistro
06.2021 - 05.2022
- Increased sales with upselling techniques and thorough knowledge of over 50 menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess
8 Eleven Modern Bistro
06.2021 - 05.2022
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties of up to 40 guests per reservation.
Education
Associate of Science - Nursing
Howard College
San Angelo, TX05.2026
Skills
- Exceptional customer service
- Excellent Communication
- Attention to Detail
- Typing speed 110 WPM
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Kung Fu Noodle
12.2023 - 03.2024
Assistant Manager
MASA Sushi Bar & Japanese Grill
08.2022 - 03.2024
Server
MASA Sushi Bar & Japanese Grill
08.2022 - 03.2024
Cashier
MASA Sushi Bar & Japanese Grill
08.2022 - 03.2024
Server
8 Eleven Modern Bistro
06.2021 - 05.2022
Hostess
8 Eleven Modern Bistro
06.2021 - 05.2022
Associate of Science - Nursing
Howard College
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