Nalleli Castaneda
Dallas,TX
Summary
Enthusiastic host experienced with cocktail service;providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
NTTA
Dallas, Texas
06.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly manner
- Problem-Solving Skills: Ability to quickly identify problems and find solutions to customer inquiries or complaints.
- Patience and Empathy: Being patient and empathetic helps in understanding customer concerns and providing a positive experience.
- Technical Proficiency: Familiarity with NTTA systems and tools to efficiently manage customer accounts and transactions
- 8. Product Knowledge: Comprehensive understanding of NTTA services, toll policies, and procedures to provide accurate information to customers.
Server
Puttshack
Dallas, TX
11.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Restaurant Host
Snuffers
Dallas, TX
04.2020 - 07.2020
- Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
- Greeted guests upon arrival and escorted them to their tables.
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
Prep Cook
Bourbon Street
Dallas, TX
04.2019 - 03.2020
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Checked freshness of food and ingredients prior to use.
- Measured and weighed food items to comply with portion requirements.
- Followed recipes to prepare meals according to customer specifications.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Restaurant Hostess
Barrel and bones
Dallas, TX
09.2018 - 03.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Greeted guests and sat customers at tables or in waiting areas.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
Hillcrest High School
Dallas, TX05-2020
Skills
- Table Bussing
- Supply Restocking
- Food Inspection
- Safe Food Handling
- Guest Engagement
- Table Setting
- Beverage Preparation
- Menu Memorization
- Point of Sale (POS) System Operations
- Cash Handling
- Check Payment Processing
- Spanish Translation
Timeline
Customer Service Representative
NTTA
06.2024 - Current
Server
Puttshack
11.2023 - Current
Restaurant Host
Snuffers
04.2020 - 07.2020
Prep Cook
Bourbon Street
04.2019 - 03.2020
Restaurant Hostess
Barrel and bones
09.2018 - 03.2019
Hillcrest High School