Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nalleli Castaneda

Dallas,TX

Summary

Enthusiastic host experienced with cocktail service;providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

NTTA
Dallas, Texas
06.2024 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly manner
  • Problem-Solving Skills: Ability to quickly identify problems and find solutions to customer inquiries or complaints.
  • Patience and Empathy: Being patient and empathetic helps in understanding customer concerns and providing a positive experience.
  • Technical Proficiency: Familiarity with NTTA systems and tools to efficiently manage customer accounts and transactions
  • 8. Product Knowledge: Comprehensive understanding of NTTA services, toll policies, and procedures to provide accurate information to customers.

Server

Puttshack
Dallas, TX
11.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Restaurant Host

Snuffers
Dallas, TX
04.2020 - 07.2020
  • Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
  • Greeted guests upon arrival and escorted them to their tables.
  • Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
  • Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.

Prep Cook

Bourbon Street
Dallas, TX
04.2019 - 03.2020
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Checked freshness of food and ingredients prior to use.
  • Measured and weighed food items to comply with portion requirements.
  • Followed recipes to prepare meals according to customer specifications.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Restaurant Hostess

Barrel and bones
Dallas, TX
09.2018 - 03.2019
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Provided menus and answered questions about menu items and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Education

Hillcrest High School
Dallas, TX
05-2020

Skills

  • Table Bussing
  • Supply Restocking
  • Food Inspection
  • Safe Food Handling
  • Guest Engagement
  • Table Setting
  • Beverage Preparation
  • Menu Memorization
  • Point of Sale (POS) System Operations
  • Cash Handling
  • Check Payment Processing
  • Spanish Translation

Timeline

Customer Service Representative

NTTA
06.2024 - Current

Server

Puttshack
11.2023 - Current

Restaurant Host

Snuffers
04.2020 - 07.2020

Prep Cook

Bourbon Street
04.2019 - 03.2020

Restaurant Hostess

Barrel and bones
09.2018 - 03.2019

Hillcrest High School
Nalleli Castaneda