Nalleli Rodriguez
Suisun City
Summary
I am currently a full time general manager at Auntie Annes In Fairfield CA, I have a law enforcement associates degree. I have always had a passion for my career , I graduated 4 years ago I want to go after my dreams and goals in life that Is why im currently doing my best to reach those goals. I am a team leader I always give my 100% in my jobs , No matter how tough it gets I always do my best to work hard to keep accomplishing good things and to maintain a great work environment. I want to keep striving and achieving my goals in life. I do not like doing less then what im told to do I always like beyond whats expected. meaning I like to work hard. I am bilingual I speak both spanish and english and can write it and speak it. I am a team leader who loves to learn new things. When it comes to jobs I give my all , I never give up regardless of how tough a job may get or seem.
Overview
10
10
years of professional experience
Work History
General Manager
Auntie Anne's
Fairfield
06.2021 - Current
- Ensure a High Quality Operation
- Maintain Controls
- Manage Team Members
- Advocate a Team Environment
- Manage Personal Development
- Provides Team Members, Managers, and Guests with a positive experience and atmosphere.
- Ensures prompt, friendly service
- Ensures the production of high quality food on a consistent basis.
- Directs overall activities and performance of team members on a shift-by-shift basis
- Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns.
- Responsible to support and execute brand sales driving initiatives such as promotions, new product introductions and brand loyalty initiatives.
- Manages efforts to ensure a positive guest and team experience.
- Ensures quality and timely delivery of food and beverages orders through various ordering channels which may include, in-restaurant dining, togo, online ordering, curbside and delivery.
- Maintains and inspects dining room, food receiving, food holding, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.
- Corrects unsafe practices or conditions
- Completes daily paperwork and projects on a timely basis.
- Complies with cash control policies and procedures.
- Ensures all managers, supervisors, and team members comply with cash control policy and procedures.
- Drives positive results for labor through proactive scheduling and reacting to business trends.
- Controls operating costs by instituting awareness through the restaurant.
- Ensures quality recruiting and training of new team members.
- May participate in hiring, training, motivation, and evaluation of team members as directed by supervisor.
- Creates positive relationships with team members and managers by treating all members with respect.
- Minimizes turnover by working with the management team to respond to and assist in resolving team member issues.
- Ensures adherence to brand standards, company policies and procedures during shifts where they are the supervisor.
- Supports and practices an open door policy
Assistant Manager
Cinnabon
Fairfield
09.2018 - 07.2021
- The Assistant Manager is responsible for acting in a leadership role to the crew leaders as well as the crew. He/she must lead by example in values and responsibilities.
- We A.C.T. Guest First - develop behaviors to effectively model 'We A.C.T. Guest First' with internal customers and guests.
- We are Clean and Attractive - learn the importance of maintaining a clean and attractive work environment and appearance.
- We are Fast - identify what is needed to create an environment where all employees share in the responsibility of exceeding guest satisfaction.
- We Always Deliver High Quality - learn what is meant by quality and how to demonstrate behaviors that support the consistent delivery of quality products.
- We Enjoy Working Here - explore the conditions that allow employees to gain personal, guest, and organizational satisfaction.
- Able to recite the values and value proposition.
- Builds sales by promoting guest satisfaction.
- Manages labor costs by evaluating actual labor against projected sales throughout the shift.
- Maintains and delivers high quality products using the PACE system.
- Monitors product quality by managing crewmember performance and providing specific feedback.
- Trains crewmembers in WOW! Service.
- Trains crew members to respond pro-actively to the guest.
- Effectively manages shift to exceed the guest's expectations.
- Models and promotes the Cinnabon culture and values.
- Trains crew members to maintain bakery cleanliness during shift.
- Follows bakery-cleaning schedule.
- Troubleshoots equipment repairs.
- Follows procedures for reporting maintenance problems.
- Uses shift planning tools to deploy crewmembers effectively.
- Conducts interviews with Crewmember Selection tools.
- Trains crewmember on all positions using the approved job aids.
- Conducts effective crewmember orientations.
- Trains crewmember on new products.
- Effectively manages the shift and bakery in the Bakery Manager's absence.
- Accomplishes all management duties in a timely manner.
- Follows procedures outlined in the Operations Manual.
- Follows cash control policy and security policy.
- Knowledgeable in register discounts and promotions.
- Maintains safe working conditions in the bakery.
- Reports accidents and incidents to Bakery Manager / Franchise Partner within 24 hours.
- Effectively coaches crewmembers for improved performance.
- Accurately, consistently document performance appropriate.
- Uses consistent practices in managing performance problems.
- Accurately completes all financial reports.
- Makes accurate drawer counts, safe audits, petty cash and bank deposits following company guidelines.
- Schedules weekly labor efficiently and ensures sign in/out record keeping is accurate.
- Reports and reconciles weekly payroll.
- Understands weekly P & L statement and take corrective actions as needed.
- All other duties as assigned by the Bakery Manager or Franchise Partner.
Ride Operator
Six Flags Discovery Kingdom
Vallejo
06.2016 - 09.2018
- Provide guests with a safe and enjoyable ride experience
- Oversee the safe operation of our world class attractions
- Ensure attendants have done their safety checks before a ride is dispatched
- Entertain guests and calm their nerves as they board our world-class thrill machines
- Push buttons and pull switches to launch attractions through the course
- Make sure seat belts are tight, loose items are secure, and lap bars are locked to keep guests safe
- Enforce rider restrictions and measure for height requirements
- Assist guests in and out of ride vehicles and cycle through the line efficiently and cautiously
- Keep ride patios and midways clean and looking great
- Act as a first responder to ride emergencies and respond appropriately
- Ability to work in an environment as fast-paced as our coasters
- After passing ride certification tests with 100% accuracy
- Strong attention to detail and commitment to safety
- Friendly, outgoing personality inviting guests to your boarding station
- Positive attitude to make guests excited about their ride
- Must react well in stressful and emergency situations
- Taking direction from managers and supervisors
Education
Associate of Science - Criminal justice:Law Enforcement
Solano Community College
Fairfield, CAHigh School -
Angelo Rodriguez High School
Fairfield, CASkills
- Organization
- Team management
- Supervision
- Problem resolution
- Employee scheduling
- Effective leader
- Staff training/development
- Verbal and written communication
- Coaching and mentoring
- Staff management
- Recruitment
- Inventory management
- Team building
- Customer service
- Guest experience
- Customer relationship management
- Problem solving
- Conflict resolution
Timeline
General Manager
Auntie Anne's
06.2021 - Current
Assistant Manager
Cinnabon
09.2018 - 07.2021
Ride Operator
Six Flags Discovery Kingdom
06.2016 - 09.2018
Associate of Science - Criminal justice:Law Enforcement
Solano Community College
High School -
Angelo Rodriguez High School