Nallely Ceballos
Whittier ,CA
Summary
Proven leader in care coordination and patient advocacy, I enhanced client outcomes at 24 Hour Home Care by developing individualized care plans and fostering strong community partnerships. Skilled in Microsoft and problem-solving, I efficiently managed high caseloads, achieving a significant improvement in service delivery through ethical practice and staff management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager Coordinator
24 Hour Home Care
Pasadena, CA
03.2020 - 07.2024
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Established strong community partnerships to broaden available resources for clients and their families.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Monitored Type and Type agency personnel for compliance with State adoption and foster care regulations and laws.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Increased staff competency with regular training sessions, performance evaluations, and feedback.
- Monitored progress towards goals regularly, adjusting case management plans as necessary for optimal success.
- Improved client outcomes by developing and implementing individualized case management plans.
- Followed Type departmental budget guidelines and provided budget reports to management.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Attended continuing education trainings and maintained Area of certification certification to promote more effective service delivery.
- Provided ongoing support and advocacy for clients in navigating complex social service systems.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Collaborated with community members to develop and implement service initiatives.
Cna
Beverly Hospital Healthcare
Montebello, CA
01.2020 - 10.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
Coordinator
Pico Rivera Health Care
Pico Rivera, CA
03.2016 - 10.2019
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
Education
Rio Hondo College
Whittier, CASkills
- Resource referrals
- Client Advocacy
- Scheduler
- Ethical Practice
- Care Plan Evaluation
- Microsoft
- Discharge Planning
- Resource Coordination
- Needs Assessment
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Direct Patient Care
- Relationship Building
- Patient support
- Patient Assessments
- Care Coordination
- Staff Management
Certification
Certificate in marketing
CPR
Cna
Microsoft CertificationsLanguages
Spanish English
Professional Working
Timeline
Case Manager Coordinator
24 Hour Home Care
03.2020 - 07.2024
Cna
Beverly Hospital Healthcare
01.2020 - 10.2022
Coordinator
Pico Rivera Health Care
03.2016 - 10.2019
Rio Hondo College