Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Nallely Escamilla Ramos

server
Los Fresnos,TX

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Landshark Bar & Grill. Proven ability to enhance guest experiences through effective communication and teamwork, while adeptly managing high-volume service. Recognized for upselling techniques and fostering positive relationships, ensuring customer satisfaction and loyalty.

Professional and bilingual hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.


Overview

12
12
years of professional experience

Work History

Server

Landshark Bar & Grill
04.2023 - Current
  • Provided exceptional customer service by promptly taking and delivering orders.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in setting up and breaking down dining setups for events and busy shifts.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Adapted quickly to menu changes, ensuring accurate order processing for guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Yummies Bistro
02.2022 - 06.2023
  • Engaged with customers to gather feedback, improving overall satisfaction levels.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Pier 19 Restaurant
03.2013 - 02.2022
  • Supported inventory management through tracking supplies and restocking as needed.
  • Adapted quickly to menu changes, ensuring accurate order processing for guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Customer Service Representative

Maximus Call Center
08.2020 - 02.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while ensuring adherence to company policies and procedures.
  • Trained new team members on customer service protocols and system navigation.
  • Implemented process improvements that enhanced response times and customer satisfaction rates.

Education

Port Isabel High School
Port Isabel, TX
05-2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Team collaboration
  • Team player

Languages

Spanish
Professional Working

Interests

  • High-Intensity Interval Training
  • Learning new cooking techniques and expanding my culinary skills
  • Reading
  • Gym Workouts
  • Watching Movies and TV Shows
  • I participate in low-impact exercises to strengthen core muscles

Timeline

Server

Landshark Bar & Grill
04.2023 - Current

Server

Yummies Bistro
02.2022 - 06.2023

Customer Service Representative

Maximus Call Center
08.2020 - 02.2021

Server

Pier 19 Restaurant
03.2013 - 02.2022

Port Isabel High School

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