Nallely Salazar

I having working with the company for almost 12 years. What started as a hobby become my full time job. A job that I started loving what I do and keep doing. On this past years I having growing too I started as a crew become a manager, then a department manager, to now an assistant manager of my Gms. Through years I have gain knowledge but you keep learning every day something new. I love to take challenges on life and keep learning to become better. I dont like to give up easily.

• Computer skills
• Bilingual
• Good communication
• Problem solving
• Experience on management
• Hard worker person
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored team members to enhance service quality and efficiency.
• Implemented process improvements that streamlined workflows and reduced service times.
• Managed inventory levels, optimizing stock management to minimize waste and shortages.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Coordinated training programs to enhance employee skills and performance standards.
• Led initiatives to improve customer satisfaction, resulting in positive dining experiences.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Help out interviewed and hired employees and implemented mentoring program to promote positive feedback
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.