Nallelyn Calix
Manhattan,NY
Summary
Reliable and upbeat . Successful in customer satisfaction . Can work in busy and over whelming areas , excellent in resolving problems . Great time management. Overall a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionists position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Associate
Zoomo
New York
07.2023 - Current
- Enhanced customer satisfaction by providing exceptional service .
- Managed reservations and walk-ins, and minimizing wait times.
- Maintained a clean and inviting environment for guests, ensuring a positive rental experience
- Initiated the creation of new rental plan developments, contributing to improved overall customers satisfaction ratings.
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Built foundational structures for the daily operations of the store .
- Sold a total of revenue of $38987. Increasing store revenue by 45% in 6 Months .
T-Mobile Expert
T-Mobile
Bronx Ny, NY
03.2022 - 07.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Have experience of dealing with 200 customers a day.
Lifeguard
American Pool Enterprises Inc.
Manhattan, NY
09.2021 - 03.2022
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
Cashier
Glaze Teriyaki
Manhattan, NY
02.2020 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
SYEP Employee
ACDP Beacon
Bronx Ny , NY
07.2018 - 08.2018
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
- Promoted result-driven programs, aligning pursuits with overall enrichment goals.
- Conducted fundraising activities to finance programs for underprivileged participants.
Education
High School Diploma -
Urban Assembly School For Media Studies
New York, NY06.2021
Skills
- Active Listening
- G-Suite
- Data Entry
- Flexible and Adaptable
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Excellent Communication
- Multitasking Abilities
- Good Telephone Etiquette
- Teamwork and Collaboration
- Dependable and Responsible
Certification
- Certified Lifeguard, American pool / LIV UNTD 2020-2022
Languages
Spanish
Native or Bilingual
Timeline
Front of House Associate
Zoomo
07.2023 - Current
T-Mobile Expert
T-Mobile
03.2022 - 07.2023
Lifeguard
American Pool Enterprises Inc.
09.2021 - 03.2022
Cashier
Glaze Teriyaki
02.2020 - 03.2020
SYEP Employee
ACDP Beacon
07.2018 - 08.2018
High School Diploma -
Urban Assembly School For Media Studies