Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nallelys Mustafa

Tampa,FL

Summary

Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Friendly with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.

Overview

3
3
years of professional experience

Work History

Host

Rocco's Tacos
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Front of House Employee

Chic-Fil-A
08.2023 - 01.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Nail Technician

Postquam
06.2021 - 09.2023
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Communicated effectively with management concerning important customer issues.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.

Education

High School Diploma -

Leto High School
Tampa, FL
05.2021

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Patience and Empathy
  • Exceptional communication
  • Professional Appearance
  • Telephone reception
  • Guest Relations
  • Reservations
  • Foreign language skills
  • Cash counting
  • Professionalism and Courtesy
  • Money Handling

Languages

Spanish
Native or Bilingual

Timeline

Host

Rocco's Tacos
01.2024 - Current

Front of House Employee

Chic-Fil-A
08.2023 - 01.2024

Nail Technician

Postquam
06.2021 - 09.2023

High School Diploma -

Leto High School

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Nallelys Mustafa