Nanancy Melina Naanani
Yorktown Heights
Summary
Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest costumer service with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
8
8
years of professional experience
Work History
Cashier
Shoprite Store
01.2019 - 02.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed customer service orders promptly to increase customer satisfaction.
Costumer Service
Foodtown
04.2012 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
ESL - English As A Second Language (ESL)
The College of Westchester
White Plains, NY01.2011
High School Diploma -
Colegio Teresa Martin
En Quetzaltenango Guatemala10.2004
Skills
- Customer Service
- Training and mentoring
- Patience and Empathy
- Team Leadership
- Customer Transactions
- Reliable and Responsible
- Creative Thinking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Shoprite Store
01.2019 - 02.2020
Costumer Service
Foodtown
04.2012 - 08.2013
ESL - English As A Second Language (ESL)
The College of Westchester
High School Diploma -
Colegio Teresa Martin
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