Nanci Tunley
San Diego,CA
Summary
Highly motivated business leader with over 15 years of experience seeking an Analyst role in the intersection of technology and healthcare. Strong collaborator who is passionate about creating high-value products that contribute to the betterment of lives now and generations to come.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Executive
JS Boss Inc- Oracle NetSuite Partner
2023.04 - 2024.01
- Business Process Analysis: Consulted with businesses to understand areas of inefficiencies and presented opportunities for improvement.
- Gained understanding of goals and challenges of prospects to document their business needs and identify ideal strategy for a complex sales cycle.
- Collaborated with Marketing Dept. to develop company differentiators resulting in foundational brand positioning.
- Market Research and Analysis: Researched industry trends, competitors and market developments to identify new business opportunities.
- Generated weekly sales copy for email outreach campaigns.
- Allocated and managed resources(time and personnel).
- Interviewed prospective team members and provided feedback to leadership.
Digital Health Coach(level 2)
Found
2021.12 - 2022.11
- Team lead on implementation of new Health Coaching model and was a key contributor in Found App version releases.
- Created feedback loops among members, coaches, and cross-functional teams such as Customer Support, Operations, and Product teams to maximize member experience and increase efficiencies.
- Leveraged rapport with members to contribute in focus groups for regular product feedback.
- Set 20-50 new members up for success weekly in initial onboarding by building rapport, setting long terms goals and establishing motivating factors to personalize program and maximize member satisfaction.
- Supported case load of over 400 members through educaton and personal barriers with consistent high CSAT scores of 4.5-5 week after week as well as exceeded engagement metrics.
Leadership Coach and Mentor
Self Employed
2017.01 - 2022.01
- Founded health coach mentoring business that has coached over 80 new health coaches in personal growth and leadership skills.
- Social Media marketing(Facebook groups)
- Designed and ran program launches with phone sales that resulted in over a50% conversion rate.
- Facilitated and hosted live virtual practice platforms for health coaches to build confidence and coaching skills.
Health Coach
Self Employed
2014.09 - 2022.01
- Led in person hormone health workshops for local audiences interested in functional health that led to serving over 100 private clients.
- Ran functional labs, interpreted results and effectively communicated protocols to clients virtually and in person.
- Developed functional nutrition and lifestyle protocols that included behavior change in diet and lifestyle medicine
- Partnered with clients to implement their plan and reach their goals with strong accountability coaching , support and progress monitoring.
Pilates Instructor and Health Coach
Bamboo Pilates
2010.01 - 2014.03
- Designed and led private and group Pilates sessions, including therapeutic and performance sessions that led to client retention of 75% of clients over 4 years.
- Informed clients about nutrition and ran multiple nutrition classes and cleanses that added value and contributed to clients progress and goals.
- Ensured customer experience and satisfaction.
- Contributed to community culture of prioritizing self care.
Pilates Instructor and Health Coach
Marshall Eklund Fitness & Pilates
2004.02 - 2007.12
- Team player who led over 25 sessions per week that contributed to 20% to over all revenue.
- Offered health coaching services that expanded profitability, efficacy of client programs and over all client satisfaction.
- Led business re-brand and website redesign that contributed to waitlist for services at peak hours.
- Taught Pilates intro enrollment sessions that contributed to brand awareness and converted over 60% into long term programs.
Software Engineer
First American
2001.08 - 2003.08
- Designed and maintained real estate property database that fed First American Property Search website.
- Created various reports on demand for interpretation of data in a meaningful way.
Skills
- Team Collaboration and Leadership
- Strong Written and Verbal Communication
- Essential Project Management and Coordinator Skills
- Presentation/Product walk through skills
- Stakeholder Management
- Meeting Facilitation
- Business Requirements Elicitation and Documentation
- Microsoft Suite(Word, Excel, Powerpoint, Outlook)
- SQL
- Wellness Modalities(Behavior Change, Pilates/Fitness instruction, Nutrition, Health Coaching)
Certification
Agile Project Management, Google 2024
Project Management Essentials, Google 2023
SaaS Customer Success, Aspireship 2022
Certified Master Transformation Coach, Health Coach Institute- 2015
Certified Functional Diagnostic Nutrition Practitioner, Functional Diagnostic Nutrition- 2014
Certified Nutritional Therapy Consultant, Nutritional Therapy Association-2014
Certificate in Computer Science, Coleman College-1998
Timeline
Account Executive
JS Boss Inc- Oracle NetSuite Partner
2023.04 - 2024.01
Digital Health Coach(level 2)
Found
2021.12 - 2022.11
Leadership Coach and Mentor
Self Employed
2017.01 - 2022.01
Health Coach
Self Employed
2014.09 - 2022.01
Pilates Instructor and Health Coach
Bamboo Pilates
2010.01 - 2014.03
Pilates Instructor and Health Coach
Marshall Eklund Fitness & Pilates
2004.02 - 2007.12
Software Engineer
First American
2001.08 - 2003.08
Agile Project Management, Google 2024
Project Management Essentials, Google 2023
SaaS Customer Success, Aspireship 2022
Certified Master Transformation Coach, Health Coach Institute- 2015
Certified Functional Diagnostic Nutrition Practitioner, Functional Diagnostic Nutrition- 2014
Certified Nutritional Therapy Consultant, Nutritional Therapy Association-2014
Certificate in Computer Science, Coleman College-1998
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