Nancy Aliantro
Brigantine
Summary
Dedicated flight attendant with a strong focus on customer service, reliability, and attention to detail. Proven ability to enhance passenger satisfaction through effective communication and teamwork.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Miramar, FL
05.2007 - 05.2026
- Ensured passenger safety by conducting pre-flight safety checks and demonstrating emergency procedures.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Managed in-flight service operations, including meal distribution and beverage service, to enhance passenger experience.
- Collaborated with crew members to maintain a positive cabin environment during flights, fostering teamwork and efficiency.
- Monitored cabin conditions, responding swiftly to passenger needs while adhering to airline policies and regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Lead Flight Attendant
Sky King Airlines
Sacramento, CA
01.2005 - 04.2007
- Led pre-flight briefings to ensure team alignment and safety compliance.
- Coordinated cabin crew activities for optimal passenger service and operational efficiency.
- Mentored junior flight attendants in customer service excellence and emergency procedures.
- Implemented training programs that enhanced crew performance and operational standards.
- Collaborated with pilots and ground staff to facilitate seamless boarding processes.
- Maintained and completed administrative records and documents to meet company requirements.
Flight Attendant
Spirit Airlines
Miramar, FL
10.2000 - 08.2004
- Led emergency response drills for staff, enhancing readiness for unexpected situations while ensuring regulatory compliance.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Implemented process improvements for boarding procedures, reducing turnaround time between flights significantly.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Business
Rider University
Trenton, NJSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Multitasking Abilities
- Creative thinking
Timeline
Flight Attendant
Spirit Airlines
05.2007 - 05.2026
Lead Flight Attendant
Sky King Airlines
01.2005 - 04.2007
Flight Attendant
Spirit Airlines
10.2000 - 08.2004
Business
Rider University