Nancy Bissonette

• Processed customer transactions efficiently using point-of-sale system.
• Maintained accurate cash drawer and balanced registers at end of shifts.
• Assisted customers with product inquiries, enhancing shopping experience.
• Collaborated with team to manage inventory and restock shelves promptly.
• Implemented best practices for maintaining cleanliness in checkout areas.

• Managed patient check-in and registration processes efficiently.
• Verified insurance information and updated patient records accurately.
• Assisted patients with inquiries regarding services and appointment scheduling.
• Trained new registrars on software systems and best practices for patient interaction.
• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.

• Managed patient intake processes to ensure accurate data entry and compliance with health regulations.
• Coordinated appointment scheduling, enhancing patient flow and reducing wait times.
• Trained new staff on registration protocols and electronic health record systems, improving team efficiency.
• Verified insurance information and eligibility, minimizing discrepancies during billing procedures.

• Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
• Coordinated communication between medical staff and patients to facilitate efficient workflow.
• Scheduled appointments and maintained calendars for healthcare providers, optimizing time management.
• Assisted in maintaining electronic medical records using hospital-specific software systems.

2006-2009 Gen Ed 2 years, Nursing school and clinicals 2 years