Nancy Casillas
Target
Gilroy,CA
1
Language
12
Years of experience
Dynamic and results-driven professional with extensive leadership experience at Target, excelling in team training and operational efficiency. Proven ability to enhance customer satisfaction through effective communication and multitasking. Achieved significant process improvements, reducing closing time and boosting productivity while fostering a collaborative team environment.
Work History
Closing Team Lead
4 Years 5 Months- Led closing team in executing efficient store operations, ensuring compliance with company standards.
- Trained and mentored team members on effective closing procedures and best practices.
- Coordinated scheduling to optimize workforce efficiency during peak closing hours.
- Implemented process improvements that reduced closing time and enhanced overall productivity.
- Analyzed inventory levels to support accurate stock management during closing shifts.
- Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
Front End Team Lead
- Led team to achieve operational efficiency through streamlined processes and effective communication.
- Trained new team members on best practices for inventory management and customer service.
- Implemented scheduling adjustments to optimize workforce productivity during peak hours.
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Coordinated merchandise displays to enhance customer engagement and drive sales performance.
- Conducted regular performance evaluations, providing feedback to improve team effectiveness.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Assistant Front End Manager
2 Years 11 Months- Assisted in managing daily operations and staff scheduling to ensure optimal store performance.
- Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
- Coordinated with team members to enhance customer service quality and resolve issues efficiently.
- Trained new employees on store policies, procedures, and operational standards for seamless integration.
- Implemented best practices for maintaining cleanliness and organization in store environment for enhanced customer experience.
- Engaged with customers to provide assistance, fostering a welcoming atmosphere that encouraged repeat visits.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
Deli Supervisor
2 Years 4 Months- Supervised daily operations in deli department, ensuring adherence to food safety standards.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, conducting regular stock assessments and ordering supplies as needed.
- Developed weekly schedules to optimize team efficiency and coverage during peak hours.
- Implemented process improvements, enhancing workflow and reducing waste in the deli area.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
- Reviewed and updated department signage to ensure accurate pricing, nutritional information, and allergen warnings for customers.
- Reduced food waste by implementing proper portion control, storage, and rotation practices.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
Education
GED
Skills
Communication skills
Team management
Coaching and mentoring
Task delegation
Staff scheduling
Teamwork and collaboration
Problem-solving
Time management
Strong communication and interpersonal skills
Team leadership
Creative thinking
Adaptability and flexibility
Decision-making
Cash handling
Conflict resolution
Complaint handling
Team supervision
Multitasking
Customer service
Leadership skills
Languages
Spanish
Native or Bilingual
Timeline
Closing Team Lead
Target
08.2020 - 01.2025Read More
Assistant Front End Manager
Mi Pueblo Food Center
07.2015 - 06.2018Read More
Deli Supervisor
Mi Pueblo Food Center
03.2013 - 07.2015Read More
Adult Education
GED
Read More
Front End Team Lead
Target
2018 - 08.2020Read More