Johansyn Uruo
Vancouver
Summary
Professional leader with extensive experience in managing closing operations and driving team success. Known for strong collaboration skills and ability to adapt to changing needs to ensure seamless workflow. Skilled in conflict resolution and operational efficiency, valued for reliability and results-driven approach. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Closing Team Lead
Target
Vancouver, WA
09.2022 - Current
- Led closing team to ensure efficient execution of daily tasks and transactions.
- Trained team members on best practices for customer service and operational efficiency.
- Oversaw cash handling procedures, maintaining accuracy and compliance with company policies.
- Implemented process improvements to enhance closing operations and reduce discrepancies.
- Monitored team performance, providing feedback to improve individual contributions and overall effectiveness.
- Collaborated with management to develop strategies for optimizing store closing procedures.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction during closing hours.
- Collaborated with cross-functional teams for seamless coordination of all aspects involved in the closing process.
- Reduced errors in closing transactions through thorough review and attention to detail.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Package Handler
FedEx:Ground
Troutdale, OR
03.2022 - 08.2022
- Operated scanning equipment to accurately track package movements throughout the facility.
- Sorted packages by size and destination to optimize loading efficiency and workflow.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Food/Service and Food Champion
Taco Bell
Vancouver, WA
10.2021 - 03.2022
- Delivered exceptional customer service in high-volume settings, ensuring positive guest experiences.
- Maintained cleanliness and organization of dining and kitchen areas to uphold health standards.
- Operated kitchen equipment efficiently, preparing food items according to company specifications.
- Assisted in training new team members on service protocols and food preparation techniques.
- Enhanced menu knowledge to provide accurate recommendations, improving customer satisfaction scores.
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Demonstrated attention to detail when assembling orders, ensuring accuracy according to customer preferences.
- Contributed to a positive team atmosphere by maintaining a professional attitude and providing support to fellow employees in all areas of service.
Education
High School Diploma -
Skyview
Vancouver, WASkills
- Team management
- Closing process expertise
- Coaching and mentoring
- Customer service
- Problem-solving
- Adaptable and flexible
- Excellent communication
- Team cooperation
- Organizational skills
- Flexible hours
- Task prioritization
- Safety and cleanliness standards
- Professionalism
Timeline
Closing Team Lead
Target
09.2022 - Current
Package Handler
FedEx:Ground
03.2022 - 08.2022
Food/Service and Food Champion
Taco Bell
10.2021 - 03.2022
High School Diploma -
Skyview