Nancy Colon
Cullom,IL
Summary
I am a bilingual professional with 9 years of healthcare experience as a Medical Assistant, along with experience in medical billing, insurance, and customer service. My experience has enabled me to work closely with clients and patients, answer questions, explain insurance benefits, manage documentation and billing, and deliver dependable customer service. I am organized, detail-oriented, and comfortable managing multiple responsibilities in a busy environment. I enjoy building relationships, helping people find the right solutions for their needs, and learning new things. I look forward to bringing my communication, customer service, and insurance experience to an Associate Agent role while continuing to grow professionally.
Overview
12
12
years of professional experience
Work History
Medical/Office Assistant
OSF Medical Group
Pontiac, IL
02.2015 - 11.2024
- Performed EKGs and other diagnostic tests, ensuring accurate results and timely patient care.
- Obtained patient medical history, medication information, symptoms, and allergies to support effective treatment.
- Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood.
- Assisted with billing and coding to secure accurate insurance claims and streamline patient invoicing.
- Excellent communication skills, both verbal and Written.
- Adapted to flexible work hours, including weekends and holiday shifts, to meet staffing needs.
CNA
Prairieview Lutheran Home
Danforth, IL
01.2013 - 02.2015
- Assisted residents with daily activities, promoting independence and dignity.
- Checked patients vitals such as blood sugars, blood pressure and oxygen levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Supervised resident care, built strong relationships and reported any unusual condition, or accident to team nurse
Education
GED -
GENERAL
08-2026
High School -
Foreman High School
Chicago, il02-2011
Certificate of Achievement -
Nursing Assistant
08-2004
Skills
- Professional Customer Service & Client Relations
- Teamwork & Collaboration
- Data Entry & Documentation
- Negotiation
- Account management
- Customer follow-up
- Direct marketing
- Problem-solving abilities
- Office Skills
- Ability to Learn New Products and Services
- Confidentiality & Handling Sensitive Information
- Attention to detail
- Fluent in English and Spanish
References
Mary Leach
- 815-674-8428
Carrie Barr
- 815-674-5606
Timeline
Medical/Office Assistant
OSF Medical Group
02.2015 - 11.2024
CNA
Prairieview Lutheran Home
01.2013 - 02.2015
GED -
GENERAL
High School -
Foreman High School
Certificate of Achievement -
Nursing Assistant