Nancy Chapman
Catasauqua,PA
Summary
Customer service professional with 4+ years of experience supporting customers through ordering, billing, returns, exchanges, and technical support. Known for resolving complex issues, documenting customer interactions accurately, and working across departments to deliver timely solutions. Focused on improving service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cognizant Technologies Solutions
College Station, Texas
07.2025 - 09.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered friendly, knowledgeable service to support customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer questions through Cognizant support channels.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with internal teams to address and fulfill customer needs effectively.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Documented customer interactions, transactions, and comments to enhance future service quality.
- Escalated unresolved issues to appropriate departments for resolution. following company procedure.
- Conducted training sessions for team members across departments on daily work procedures to ensure consistency.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Lineage Logistics LLC
Allentown, Pennsylvania
06.2022 - 07.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated with internal teams to effectively address and fulfill customer requests.
- Escalated unresolved complaints to ensure timely resolution and customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Prioritized and organized tasks to meet service goals and enhance customer experience.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Applied Science - Healthcare Office Managment
Northampton Community College
Bethlehem, PA05-2021
Skills
- Order processing
- Order fulfillment
- Customer relationship management
- Member account management
- Complaint handling
- Escalation management
- Case documentation
- Problem solving
- Time management
- Multitasking and organization
- Clear communication
- Communication skills
- Email management
- Administrative support
- Team collaboration
- Decision-making
- Professional demeanor
- Relationship building
Timeline
Customer Service Representative
Cognizant Technologies Solutions
07.2025 - 09.2026
Customer Service Representative
Lineage Logistics LLC
06.2022 - 07.2025
Associate of Applied Science - Healthcare Office Managment
Northampton Community College