Nancy Darland
Cape Coral
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
34
34
years of professional experience
Work History
HR Supervisor
BJ's Wholesale
05.2023 - Current
- Enhanced employee retention by developing and implementing effective onboarding programs.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Supported organizational growth by actively participating in the recruitment and selection of top talent.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
DM
Floor & Decor
05.2017 - 07.2022
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Tracked monthly sales to generate reports for business development planning.
Club Manager
Sams Club
03.2014 - 02.2017
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Designed sales and service strategies to improve revenue and retention.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Store Manager
Walmart Stores Inc
01.1990 - 02.2014
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Bachelor of Science - Education
Wright State University
Dayton, OH12.1986
Skills
- Loss Prevention
- Project Management
- Strategic Planning
- Staff Training
Timeline
HR Supervisor
BJ's Wholesale
05.2023 - Current
DM
Floor & Decor
05.2017 - 07.2022
Club Manager
Sams Club
03.2014 - 02.2017
Store Manager
Walmart Stores Inc
01.1990 - 02.2014
Bachelor of Science - Education
Wright State University
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