Nancy Desir
Dorchester,MA
Summary
Dedicated professional with strong customer service skills and a proven ability to enhance customer satisfaction. Experienced in issue resolution and team collaboration, consistently contributing to a positive brand reputation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Laly's Market
Hyde Park, MA
07.2024 - 12.2024
- Implemented strategies to reduce wait times during peak hours, improving customer satisfaction.
- Monitored inventory levels and assisted in stock replenishment, ensuring product availability.
- Resolved customer complaints promptly, contributing to positive brand reputation and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Nail Technician
Nancy's Studio De Beaute
Haiti
04.2021 - 12.2023
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained a clean and organized workspace to comply with health and safety regulations.
- Educated clients on nail care techniques and products for improved maintenance at home.
- Assisted in inventory management, tracking supplies to ensure availability of essential products.
- Developed customized nail art designs based on client preferences, showcasing creativity and skill.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Housekeeping Manager
Marriott Hotel
Haiti
02.2019 - 03.2021
- Supervised daily housekeeping operations to ensure adherence to Marriott's cleanliness standards.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Developed and implemented standard operating procedures for housekeeping efficiency.
- Conducted regular inspections to maintain quality control and address issues promptly.
- Coordinated inventory management of cleaning supplies and equipment for optimal usage.
- Collaborated with the front desk to enhance guest satisfaction through timely service response.
- Worked with front desk to respond promptly to all guest requests.
Cashier
Rendez-vous 33
Haiti
04.2017 - 12.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain organized merchandise displays and store cleanliness.
- Trained new staff on operational procedures, fostering a collaborative work environment.
Education
High School Diploma -
Instution Mixte Formation Et De Recherche
Haiti07-2016
Certificate - Business Administration
Campus of Support And Re-Education For Social Development
Haiti06-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer relations
- Issue resolution
Certification
- Certified [ Business Communication ]
- Certified [ Strategic Management]
- Certified [ Administrative Correspondence ]
Languages
English
Elementary
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Cashier
Laly's Market
07.2024 - 12.2024
Nail Technician
Nancy's Studio De Beaute
04.2021 - 12.2023
Housekeeping Manager
Marriott Hotel
02.2019 - 03.2021
Cashier
Rendez-vous 33
04.2017 - 12.2018
High School Diploma -
Instution Mixte Formation Et De Recherche
Certificate - Business Administration
Campus of Support And Re-Education For Social Development