Nancy Duarte
Alpine,CA
Summary
Proven to enhance customer satisfaction and efficiency at Santiago A. Surillo, D.D.S., I bring a strong blend of time management and customer service skills. Knowledgeable in Eaglesoft and adept at fostering positive patient relationships, I've significantly improved scheduling efficiency and office operations, demonstrating a results-driven and professional demeanor. Welcoming clerical professional with 20 years of experience in dental office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Scheduling appointments and answering questions. Accurate when entering information in Eaglesoft. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Front Desk Receptionist
Santiago A. Surillo, D.D.S.
La Mesa, CA
10.2006 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Updated personal information, such as health history, insurance update, and address/ phone number changes.
- Communicated with the back office and doctor to help keep schedule running on time.
- Answered phones.
- Answered questions and or concerns that patients/ parents have.
- Sorted and delivered mail and packages upon arrival to correct staff members.
- Post money to accounts.
- Ran deposits at the end of the day.
- Ran all necessary reports for the end of day, month and year.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Chair Side Dental Assistant
Mary M. O'Connor D.D.S.
San Diego, CA
11.1996 - 09.2006
- Enhanced dentist''s efficiency by anticipating their needs for instruments and materials during treatments.
- Prepared patients for treatment by taking accurate medical histories and performing preliminary evaluations of oral health status.
- Assisted dentists in complex procedures, ensuring successful outcomes and minimizing complications.
- Supported patient education through clear communication of treatment plans and post-operative instructions.
- Assisted in diagnostic procedures such as taking X-rays, contributing to timely identification of dental issues requiring intervention.
- Improved patient comfort by providing efficient and gentle chairside assistance during dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Dental Assistant
Kenneth R. Whitcomb, D.D.S.
La Mesa CA
05.1987 - 10.1996
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Reduced appointment cancellations by implementing reminder calls resulting in improved scheduling efficiency.
- Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CA06.1986
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- File Organization
- Hospitality services
- Sensitive information handling
- Work Prioritization
- Administrative Support
- Issue handling
- Skilled in Eaglesoft
- Basic accounting
- Office supplies inventory management
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Santiago A. Surillo, D.D.S.
10.2006 - Current
Chair Side Dental Assistant
Mary M. O'Connor D.D.S.
11.1996 - 09.2006
Dental Assistant
Kenneth R. Whitcomb, D.D.S.
05.1987 - 10.1996
High School Diploma -
Mount Miguel High School