Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nancy Elliott

Waterville,NY
Nancy Elliott

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Skilled using EPIC appointment scheduling system. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising 13 years.

Overview

13
years of professional experience

Work History

United Health Services

Medical Receptionist
09.2010 - 05.2023

Job overview

  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for physicians and clinical staff scheduling appointments, and handling patient inquiries.
  • Supported office staff and operational requirements with administrative tasks
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
  • Helped patients complete necessary medical forms and documentation

MetLife Insurance Company

Various Positions

Job overview

  • Worked at various offices (over 18yr period) with MetLife Insurance to include Auto and Home - Customer Service, MetLife Financial - Front desk receptionist, MetLife Statement of Health -Medical and Disability processor.
  • Managed time efficiently in order to complete all tasks within deadlines

Education

Utica College
Utica, NY

Bachelor of Science from Computer Science/Business Administration
05.1987

Skills

  • Reminder Calls
  • Demographics/Insurance Information
  • Schedule Patients
  • EPIC Scheduling system
  • Organizational skills
  • Primary care/Pediatrics office experience

Timeline

Medical Receptionist

United Health Services
09.2010 - 05.2023

Various Positions

MetLife Insurance Company

Utica College

Bachelor of Science from Computer Science/Business Administration

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Nancy Elliott