Nancy Esulin
Aventura,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. My background in property management gave me experience in people skills that will help any company that is looking for quality customer service.
Overview
16
16
years of professional experience
Work History
Property Manager
DJ Nes LLC
11.2008 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Office Manager
Auto Wholesale Investment, Inc
12.2007 - 11.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
No Degree - Marketing Management And Research
Baruch College of The City University of New York
New York, NYHigh School Diploma -
Taft High School
Woodland Hills, CA06.1982
Skills
- Customer Service
- Data Entry
- Excellent Problem Solving
- Fast Learner
Timeline
Property Manager
DJ Nes LLC
11.2008 - Current
Office Manager
Auto Wholesale Investment, Inc
12.2007 - 11.2021
No Degree - Marketing Management And Research
Baruch College of The City University of New York
High School Diploma -
Taft High School
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