Nancy Gomez
Sales Representative
Fort Worth
Summary
Versatile Outside Sales Representative skillful in meeting aggressive deadlines while working in fast-paced environment. Exceptional accomplishments in developing new accounts, penetrating new territories and expanding current accounts. Accustomed to 75% travel.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Outside Sales Representative
Holcim
08.2018 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed and prepared sales quotes and submittals, supported delivery of construction materials.
- Reported on special developments, information, concerns or feedback gathered through field activity and customer interactions.
- Identified, addressed and resolved customer service inquiries, requests and complaints.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Inside Sales Rep
Aggregate Industries
05.2017 - 08.2018
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Generated sales proposals.
- Identified, addressed and resolved customer service inquiries, requests and complaints.
Credit & Collections Specialist
Aggregate Industries
07.2015 - 05.2017
- Managed assigned account portfolio, worked closely with customers and Regional Sales & Operations departments to resolve open balances in a timely manner.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Engaged in aggressive collection activities for assigned accounts through constant communication via email, phone, and written correspondence.
- Ensured customer payments were accurately applied for purposes of reconciling accounts and preparing updated customer correspondence and accurate statements with focus on resolving payment discrepancies.
Billing & Collections Coordinator
CNA Insurance
10.2011 - 04.2015
- Performed moderate to complex billing and collections reconciliations to invoice to include policy corrections, disbursements, cancellation and reinstatement requests.
- Explained company's cash flow and loss sensitive billing methods and concepts to external customer and advised them on billing and collection matters, recommended payment settlement as necessary.
- Initiated best preventive action before account became past due.
- Established forecast of payment based on client’s previous payment history.
- Partnered with Underwriting, Claims and Billing to assist external customers with best billing plan and collection methods available per policy/account.
Back End Account Manager
Santander Consumer USA
02.2009 - 10.2011
- Collected on accounts delinquent 30 days to charge off.
- Provided one call delinquency resolution by means of company incented tools.
- Met expected and exceeded monthly goals by 20%.
- Negotiated payment arrangements.
OCA Payment Specialist III
Sprint Communications
10.2001 - 10.2008
- Supported Debt Sale activities to include invoicing, buyback of sold accounts, technical support to 3rd party vendors.
- Reconciled accounts receivable ledger to verify payments and resolve variances from outside collections agencies.
- Collected on accounts delinquent more than 40 days.
- Negotiated settlement offers and payment arrangements.
- Monitored accounts that required resolution from other departments to ensure issues are resolved.
Education
Bachelor of Science - Business Administration
Independence University
Salt Lake City, UT 01.2016 - 01.2019
Skills
Strategic account development
Superior organizational skills
Persuasive negotiator
Strong communication and interpersonal skills
Leadership
Self-motivated professional
Flexible & Adaptable
Critical thinking
Timeline
Outside Sales Representative
Holcim
08.2018 - Current
Inside Sales Rep
Aggregate Industries
05.2017 - 08.2018
Bachelor of Science - Business Administration
Independence University
01.2016 - 01.2019
Credit & Collections Specialist
Aggregate Industries
07.2015 - 05.2017
Billing & Collections Coordinator
CNA Insurance
10.2011 - 04.2015
Back End Account Manager
Santander Consumer USA
02.2009 - 10.2011
OCA Payment Specialist III
Sprint Communications
10.2001 - 10.2008