Nancy Johnston

Responsible for managing goals, performance, and strategy with our partner management team and internal staff across all segments.

Primary point of contact between assigned General Agency Partner and internal staff

Coordinate systems access and training for internal staff and assigned General Agent Partners

Conduct monthly analysis of performance goals and objectives across all segments.

Communicate monthly production and performance initiatives to Nationwide Sr leaders and line of business management team

Coordinate efforts to improve performance and ensure processes are revised to address issues

Responsible for non fleet book of business for our largest General Partner - $28,000,000

Successfully serviced and monitored the activity of "plan" agents.

Performed audits on numerous General Agents book of business.

Successfully "on boarded" new Agency Partner

Took the lead on "Portfolio Management"

Created training templates and facilitated the Transportation class at Underwriting Academy

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Underwrite, price, maintain and market Commercial Lines business
• Marketing and negotiations of Agency/Carrier contracts
• Implementation and training of policy issuance system
• Represented organization at industry conferences and events.