Nancy J. Proulx
Orlando
Summary
Results-driven professional with expertise in sales, talent management, and organizational development. Skilled in building client relationships, leading teams, and adapting to evolving business needs. Experienced in recruitment, onboarding, training, performance management, scheduling, payroll, and compliance. Proven ability to drive sales, foster a positive culture, and ensure HR best practices and regulatory compliance. Strong communicator, collaborative team player, and strategic thinker focused on business success.
Overview
25
25
years of professional experience
Work History
Sales Associate
Palm Valley- Hometown America
01.2022 - 05.2024
- Optimized CRM to nurture leads and increase customer engagement through personalized automotive communication.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Human Resources Staff Trainer
The Grove Residential Tx Center
04.2019 - 01.2020
- Boosted overall productivity levels with ongoing employee training programs, professional development opportunities, and personalized career growth plans.
- Facilitated successful team-building initiatives that led to improved collaboration among cross-functional departments.
- Delivered informative presentations on various HR topics during new hire orientations or ongoing staff training sessions.
- Implemented innovative recognition programs to motivate employees and acknowledge outstanding achievements within the organization.
Office Manager
DataVision Systems
08.2001 - 04.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Designed and implemented new systems and processes that streamlined operations, improving efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Compliance Specialist
Devereux Florida
01.1999 - 08.2001
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
Education
Bachelor of Arts - Organizational Management
Warner Southern College
Lake Wales01.2001
Skills
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Time management
- Excellent people skills
- Problem-solving skills
- Reliable and punctual
- Listening skills
- Goal oriented
- Outgoing personality
- Verbal/written communication
- Conflict resolution
Timeline
Sales Associate
Palm Valley- Hometown America
01.2022 - 05.2024
Human Resources Staff Trainer
The Grove Residential Tx Center
04.2019 - 01.2020
Office Manager
DataVision Systems
08.2001 - 04.2017
Compliance Specialist
Devereux Florida
01.1999 - 08.2001
Bachelor of Arts - Organizational Management
Warner Southern College
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