Nancy Lustre
Gilroy,United States Minor Outlying Islands
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building skills .Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in Mental and substance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain clients satisfaction and contribute to success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of clients. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Advent Group Ministries
Morgan Hill, CA
12.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Direct Support Professional
Yainational Institute For People With Disabilities Network
Hollister, A
09.2022 - 02.2023
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Collaborated with other staff members to develop individualized service plans for each participant.
Direct Support Professional
Essential behavioral support
Morgan Hill, CA
11.2021 - 09.2022
- Accompanied individuals on outings to promote independence and integration into the community.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
Certified Medication Technician
Psynergy Programs
Morgan Hill, CA
06.2018 - 11.2021
- Assisted in the preparation and distribution of medications to patients as prescribed by physicians.
- Performed inventory control for all medications on a regular basis.
- Administered medications to residents in accordance with physician's orders, nursing standards, and state regulations.
Direct Support Professional
Castel care residential
Gilroy, CA
02.2014 - 03.2015
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Education
High School Diploma -
Gilroy Adult Education
Gilroy, CA09.2008
Skills
- Product and Service Knowledge
- Recruiting and Interviewing
- Staff Supervision
- Negotiation
- Team Motivation
- Orientating and Training
- Staff Management
- Staff Training and Development
- Employee Scheduling
Timeline
Assistant Manager
Advent Group Ministries
12.2022 - Current
Direct Support Professional
Yainational Institute For People With Disabilities Network
09.2022 - 02.2023
Direct Support Professional
Essential behavioral support
11.2021 - 09.2022
Certified Medication Technician
Psynergy Programs
06.2018 - 11.2021
Direct Support Professional
Castel care residential
02.2014 - 03.2015
High School Diploma -
Gilroy Adult Education
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