Nancy McEwen

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and greeted callers that were calling about a death or were grieving and very upset. Compassion and concern went out with each call,
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained electronic filing systems and categorized documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained accurate records of office expenses.
• Improved office workflow.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Provided comprehensive support to new staff, facilitating faster integration into team.

* This was a large funeral home and it was very busy. All documents had to be correct. I filed all death certificates and insurance. I oversaw the memorial folders and all paperwork for each service.