Nancy Mendoza
Houston,TX
Summary
Demonstrated ability to enhance operational efficiency and customer satisfaction through effective communication and problem-solving. Maintained positive relationships with clients and colleagues while delivering attentive customer service. Experience in processing transactions accurately and addressing customer inquiries professionally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Armstrong McCall Beauty Supply
Houston, Pennsylvania
01.2025 - Current
- Processed customer transactions accurately using POS system, ensuring smooth payment experiences for customers
- Provided exceptional customer service by greeting clients, answering questions, and addressing concerns promptly
- Guided clients in product selection for haircare and beauty products, contributing to increased sales
- Developed a central repository for patient information, enabling all patients to receive the same service
Expeditor
ALLIED Group
Houston, TX
12.2022 - 01.2025
- Analyzed customer requirements to define order priorities and prevent shipment delays, improving on-time delivery metrics.
- Resolved order-to-shipment discrepancies by coordinating with inventory and logistics teams, ensuring accurate fulfillment and enhancing customer satisfaction.
- Coordinated with QC technicians to release inspected components, minimizing hold times on production lines.
- Adjusted daily work orders and communicated revised timelines to supervisors to keep three production cells running.
- Monitored daily warehouse operations, enforcing safety standards and minimizing incident occurrences through documented procedures.
Babysitter
Self-employeed
10.2017 - 09.2022
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
- Instructed and assisted children in developing health and personal habits, including nutrition, rest, and hygiene.
- Oversaw homework sessions to provide guidance and support to students.
- Met regularly with parents to discuss children's activities and developmental progress.
Cashier/Head Cashier
Home Depot - At Home Services
Houston, TX
07.2020 - 01.2022
- Greeted customers promptly upon entering store to enhance shopping experience.
- Processed cash, check, and credit card payments efficiently to maintain smooth transactions.
- Rang up items and applied discounts accurately to ensure customer satisfaction.
- Working my assigned register, handling between 20-40 customers during a shift.
- Counting my till before and after the shift to ensure accuracy.
Volunteer
Smith Clinic
Houston, TX
08.2016 - 09.2020
- Guided patients to obtain necessary health care services and resources.
- Maintained up-to-date knowledge of community services and resources to effectively assist patients.
- Collaborated with volunteers to foster a supportive and engaging work environment.
- Greeted visitors and provided information while managing incoming phone calls.
Education
Associate Degree in Nursing -
San Jacinto College
Pasadena, TX08-2026
Phlebotomy License -
Northwest Phlebotomy School
Houston, TXSkills
- Cash Handling
- Data entry
- Inventory Management
- Bilingual
- Microsoft Word
- Medical terminology
- Phlebotomy techniques
- Cash handling
Certification
- Basic Life Support - American Heart Association
- National Phlebotomy Certification- National Registry of Allied Health Professionals
- Mental Health First Aid USA from National council for Mental wellbeing
Custom Section 1
Geriatrics Houston Methodist Hospital at Sugar Land 96 hours
Mental Health Houston Methodist Hospital at Sugar Land 96 hours
Pediatrics La Porte ISD 96 hours
OBGYN Harris Health Ben Taub Hospital 96 hours
Advanced Medical Surgical Harris Health Lyndon B. Johnson Hospital 96 hours
Timeline
Cashier
Armstrong McCall Beauty Supply
01.2025 - Current
Expeditor
ALLIED Group
12.2022 - 01.2025
Cashier/Head Cashier
Home Depot - At Home Services
07.2020 - 01.2022
Babysitter
Self-employeed
10.2017 - 09.2022
Volunteer
Smith Clinic
08.2016 - 09.2020
Associate Degree in Nursing -
San Jacinto College
Phlebotomy License -
Northwest Phlebotomy School