Nancy Mercado
San Jose,CA
Summary
Dynamic leader with proven success at New Seasons Market, enhancing customer satisfaction and streamlining operations to exceed profitability goals. Skilled in team leadership and complex problem-solving, adept at multitasking and maintaining meticulous attention to detail. Demonstrated ability to improve team productivity and foster a positive work environment, ensuring high-quality customer service.
Overview
11
11
years of professional experience
Work History
Manager
New Seasons Market
2015.08 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Created schedules for employees
- worked on inventory at the end of month
Sales Associate
Verizon
2023.02 - 2023.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate
Juicy Couture
2013.08 - 2013.12
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Silver Creek High School
San Jose, CA05.2013
Skills
- Team Leadership
- Time Management
- Strong verbal and written communication skills
- Complex Problem-Solving
- Multitasker
- Attention to detail
- Great customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Verizon
2023.02 - 2023.09
Manager
New Seasons Market
2015.08 - Current
Retail Sales Associate
Juicy Couture
2013.08 - 2013.12
High School Diploma -
Silver Creek High School
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