Nancy Montejano

• Greeted over 40 patients daily, delivering prompt and professional service to enhance experiences.
• Managed multi-line phone system, triaging urgent calls and directing inquiries efficiently.
• Verified demographic and insurance information while processing intake forms accurately.
• Scheduled follow-up appointments and coordinated care with healthcare providers.
• Collected co-pays and reconciled daily financial reports for precise billing.
• Maintained cleanliness and comfort in waiting area to create a welcoming environment for patients.

• Instructed patients on therapeutic exercises and proper use of therapy machines to enhance recovery.
• Perform routine clinical tasks to support the doctor
• Escorted patients to and from treatment rooms, ensuring timely access to care.
• Managed front desk operations, facilitating smooth patient check-in and appointment scheduling.

• Recommend loan solutions in accordance with lending guidelines and client's requirements.
• Communicated effectively and professionally with clients and team members to address needs
• Managed office operations during staffing shortages by making informed decisions, organizing team tasks, and mastering system functionalities
• Streamlined task management by organizing and prioritizing activities during compliance reviews.

Cooperated and adapted to varying and unpredictable situations to maintain workflow