Nancy Navarro
Phoenix,AZ
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Page Family Practice
Tempe, AZ
10.2025 - 07.2026
- Managed patient check-ins and appointment scheduling to ensure efficient office operations.
- Coordinated communication between patients and medical staff, fostering a positive environment.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Assisted in training new reception staff on office procedures and customer service protocols.
- Streamlined front desk workflows, enhancing response times to patient inquiries and requests.
- Resolved patient issues promptly, contributing to increased satisfaction and retention rates.
- Developed and implemented procedures for better handling of high-volume appointment schedules.
Call Center Representative
Risas Dental And Braces
Phoenix, AZ
01.2025 - 12.2025
- Managed high-volume inbound calls, ensuring effective issue resolution and customer satisfaction.
- Assisted customers with appointment scheduling, billing inquiries, and general information requests.
- Trained new team members on call handling procedures and company policies to enhance service quality.
- Implemented process improvements that reduced average call handling time and increased operational efficiency.
- Collaborated with dental staff to provide seamless communication regarding patient care and services offered.
- Resolved complex customer complaints by employing active listening skills and providing tailored solutions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Dental Billing Specialist
Cute Smiles 4 Kids & Orthodontics
Phoenix, AZ
05.2022 - 12.2024
- Processed dental claims efficiently, ensuring timely submissions and adherence to insurance protocols.
- Verified patient insurance information, resolving discrepancies to prevent billing errors.
- Managed accounts receivable, tracking outstanding balances and following up on unpaid claims.
- Trained new staff on billing procedures and software systems to enhance team productivity.
- Implemented improvements in billing workflows, increasing overall accuracy of submitted claims.
- Collaborated with dental professionals to clarify treatment codes and optimize reimbursement rates.
- Analyzed denials and developed corrective action plans to reduce future claim rejections.
Representative
Maximus Call Center
Phoenix, AZ
04.2017 - 09.2018
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Documented customer interactions accurately in CRM software to maintain service records.
- Assisted in training new representatives on best practices for call handling.
- Adapted to changing procedures and policies to enhance operational effectiveness.
- Collaborated with team members to improve call response times and customer satisfaction ratings.
- Utilized data analytics tools to identify trends and enhance service delivery strategies.
Cashier Assistant
Panda Express
Phoenix, AZ
05.2017 - 07.2018
- Assisted in processing customer transactions efficiently and accurately.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Supported team members during peak hours by managing queues effectively.
- Learned menu items and promoted daily specials to improve sales engagement.
- Handled cash register operations, ensuring adherence to cash handling procedures.
Cashier
Walmart
Phoenix, AZ
05.2017 - 08.2017
- Processed customer transactions efficiently using cash register and POS system.
- Maintained accurate cash drawer balance during shifts, ensuring financial integrity.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Collaborated with team members to maintain cleanliness and organization of checkout area.
Education
High school diploma - undefined
Maryvale High School
Phoenix, AZSkills
Sales
Cashiering
Retail Sales
Merchandising
Typing
Cash handling
Customer service
Spanish
Bilingual
Documentation review
Hospitality
Childcare
Special education
Research
Attention to detail
Listening skills
Telephone etiquette
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
Office organization
Front office management
Filing
Mail handling
Meeting arrangements
Languages
English - Fluent
Timeline
Front Desk Receptionist
Page Family Practice
10.2025 - 07.2026
Call Center Representative
Risas Dental And Braces
01.2025 - 12.2025
Dental Billing Specialist
Cute Smiles 4 Kids & Orthodontics
05.2022 - 12.2024
Cashier Assistant
Panda Express
05.2017 - 07.2018
Cashier
Walmart
05.2017 - 08.2017
Representative
Maximus Call Center
04.2017 - 09.2018
High school diploma - undefined
Maryvale High School