Nancy Pena
Linden,TX
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Gregg Orr Auto
10.2023 - Current
- Assisted customers with vehicle selection and financing options, ensuring a positive buying experience.
- Maintained knowledge of product features and promotions to effectively address customer inquiries.
- Collaborated with team members to achieve monthly sales goals through shared strategies and insights.
- Processed transactions accurately using dealership software, enhancing operational efficiency at point of sale.
- Provided after-sales support, addressing customer concerns and fostering long-term relationships for repeat business.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Wireless Sales Associate
Russell Cellular Verizon
08.2022 - 10.2023
- Demonstrated product knowledge to educate customers on features and benefits of devices.
- Trained new associates on sales techniques and customer interaction best practices.
- Implemented promotional strategies that increased customer engagement and enhanced store visibility.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Assisted and supported training of new sales associates.
- Guided customers to quickly locate merchandise in showroom.
- Developed creative promotional displays that showcased current offers and captured customer interest at first glance.
Education
Associate of Arts - Arts Education
Texarkana College
Texarkana, TX12-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Relationship selling
- Cold calling
- CRM software proficiency
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Gregg Orr Auto
10.2023 - Current
Wireless Sales Associate
Russell Cellular Verizon
08.2022 - 10.2023
Associate of Arts - Arts Education
Texarkana College