Nancy Puccio
San Marcos,CA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
19
19
years of professional experience
Work History
Manager
Enclave Med Spa
1501 San Eljio Rd Suite 104
10.2025 - Current
- Directed daily operations to ensure exceptional patient experiences and service quality.
- Implemented staff training programs to enhance team skills and performance standards.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed inventory control, optimizing product availability while minimizing waste and cost.
Consultant
Dermacare Med Spa
06.2022 - Current
- Improve and maintain operational and profit objectives exceeding $250k in monthly sales
- Maintain a conversion rate of 80% for new clients
- Conduct in-depth consultations to understand client's individual needs
- Monitor market trends to identify new business opportunities
- Highlight your accomplishments, using numbers if possible.
Front Desk Receptionist
LA Laser and Skin Cancer Center
Pahrump, NV
02.2019 - 05.2022
- VIP service to all patients Answer phone call verification of insurance
- Schedule appointments
- Handled all Mohs Surgery cancer logs
- Ordered all office supplies, cleaned treatment rooms and sterilized instruments
- Collect co-payment and made bank deposits
Inflight Manager
Lyon Aviation
Pittsfield, MA
02.2016 - 01.2019
- Develop policy and procedures for standardization of cockpit and cabin service
- Vet, hire and train all cabin attendants
- Perform all training for ground safety, policy and procedures
- Manage and maintain stocked goods for all aircrafts
- Maintain interpersonal relationships with other employees, peers and clients
Contract Cabin Attendant
Lyon Aviation
Pittsfield, MA
01.2010 - 01.2016
- Develop policy and procedures for standardization of cockpit and cabin service
- Vet, hire and train all cabin attendants
- Perform all training for ground safety, policy and procedures
- Manage and maintain stocked goods for all aircrafts
- Maintain interpersonal relationships with other employees, peers and clients
- Lyon Aviation, Inc - Pittsfield, MA 2010 to 2016
- Maintain flight schedule for flight attendants
- Provide first class service to our clients
- Develop and maintain budget for aircraft stock and catering
Member Services Director
Lake San Marcos Resort and Country Club
San Marcos, CA
01.2007 - 01.2010
- Assist with planning and scheduling of even
- Maintain event calendar; report to Operations Manager on daily activities
- Coordinate membership services for incoming residents
Education
High School Diploma -
San Marcos High
San Marcos, CA06-1982
Skills
- Meevo
- Emma
- Microsoft Office Suite
- Zenoti
Timeline
Manager
Enclave Med Spa
10.2025 - Current
Consultant
Dermacare Med Spa
06.2022 - Current
Front Desk Receptionist
LA Laser and Skin Cancer Center
02.2019 - 05.2022
Inflight Manager
Lyon Aviation
02.2016 - 01.2019
Contract Cabin Attendant
Lyon Aviation
01.2010 - 01.2016
Member Services Director
Lake San Marcos Resort and Country Club
01.2007 - 01.2010
High School Diploma -
San Marcos High