Nancy Ramos Gomez
Salinas,CA
Summary
Accomplished Lead Assistant Manager with a proven track record enhancing team productivity and customer satisfaction through effective leadership and customer engagement. Skilled in health and safety compliance, adept in both English and Spanish, and excels in fostering team motivation and staff supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Tacobell
Greenfield, CA
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Lead Assistant Manager
AM PM Gas Station
Greenfield, CA
10.2023 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
QA Technician
Del Monte Foods
Gonzales, CA
10.2022 - 10.2023
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Good teamwork and communication Skills.
- Good Manufacturing Practice Audits.
- HACCAP , GMPS, CCP and Food safety Processing.
- Certificate of Completion for the successfull completion of the PrimusLabs Water Sampling Training Module.
- Read and write English and Spanish .
- Schedule flexibility.
- General Computers skills.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Gatekeeper
Braga Fresh Foods
Gonzales, CA
01.2019 - 09.2021
- Receive finished Product.
- Ability to maintain the confidentiality of sensitive information.
- Ability to solve problems efficiently and efficiently.
- skills in the use of technological tools and management systems.
- Creation de Labels, Julian date etc.
- Good Teamwork skills .
Education
GED -
Hartnell College
Salinas, CA06.2020
Enfermera General -
College Conalep
Lagos De Moreno, Jalisco, Mexico05.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Conflict Resolution
- Merchandise Restocking
- Inventory Management
- Purchase assistance
- Proficient in Software
Certification
QA
Languages
Spanish
Professional Working
Timeline
Cashier
Tacobell
07.2024 - Current
Lead Assistant Manager
AM PM Gas Station
10.2023 - Current
QA Technician
Del Monte Foods
10.2022 - 10.2023
Gatekeeper
Braga Fresh Foods
01.2019 - 09.2021
GED -
Hartnell College
Enfermera General -
College Conalep