Nancy Rojas
Houston
Summary
Dynamic sales professional with a proven track record at LA Fitness International, excelling in customer service and relationship building. Skilled in creating engaging displays that drive sales and enhance visual appeal. Recognized for training team members in food safety at HEB, demonstrating strong teamwork and problem-solving abilities. Flexible and dedicated to achieving store objectives.
Overview
13
13
years of professional experience
Work History
Sales Associate
LA Fitness International
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Perishable Specialist
HEB Grocery Store
09.2016 - Current
- Worked with night crew foreman in carrying out assignments to surpass store objectives.
- Trained team members in proper food safety practices, resulting in a consistently clean and compliant workspace.
- Increased sales by creating eye-catching displays that showcased high-quality perishable items.
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Initiated a waste reduction program by analyzing usage trends and adjusting order quantities accordingly; this resulted in lower disposal costs and increased profitability for the perishables department.
Crew Leader
McDonald's
08.2012 - 06.2014
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Front Desk Receptionist
Star Mortgage
06.2013 - 05.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associates Arts - Education
Houston Community College
Houston, TX08.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Flexible schedule
- Store opening and closing
Languages
English
Native or Bilingual
Timeline
Sales Associate
LA Fitness International
08.2024 - Current
Perishable Specialist
HEB Grocery Store
09.2016 - Current
Front Desk Receptionist
Star Mortgage
06.2013 - 05.2014
Crew Leader
McDonald's
08.2012 - 06.2014
Associates Arts - Education
Houston Community College
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