Nancy Smith

Reno/Sparks Association Of REALTORS®

1993.06 - 2023.01

Responsible for the onboarding of new members applying for REALTOR® membership
Introduce and train new members on the necessary tools to be more successful in their business
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Handled customer inquiries and suggestions courteously and professionally.
Maintained extensive member records
Offered advice and assistance to customers, paying attention to special needs or wants.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Trained new personnel regarding company operations, policies and services.
Cross-trained and provided backup support for organizational leadership.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Conducted annual audits between the Nevada Real Estate Division licensees and our membership records to ensure compliance